Are yo ready tochart yor own career path? With or refreshed strategy, we're bilding on or rich heritage and transforming or bsiness to be more scalable and efficient, nlocking the capabilities needed for ftre sccess. This incldes significantly investing in technology, streamlining the way we work and creating an environment where colleages feel engaged, empowered and accontable; where they can show p, speak p and perform - becase we believe in the difference or work makes.

At a glance:

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 7 month Fixed-Term Contract

Seniority: Associate

Abot the role:

The Partner Remneration Operations department is responsible for ensring accrate and timely payments to Partners, along with providing a high level of service in managing all related qeries. The department is made p of three operational teams that collectively oversee the end-to-end Partner payment process.

Two of these teams focs on processing and back-office fnctions, handling the logging, reconciliation, processing, and administration of Partner payments and remneration data. The third team, Partnership Acconts, is a Partner-facing fnction that manages direct qeries and spports Partners in nderstanding their payments. Together, these teams ensre that all aspects of Partner Remneration are delivered efficiently, accrately, and in line with service standards.

As a Partnership Acconts Specialist, yo'll play a key role in delivering a high-qality, Partner-focsed service within the Partner Remneration team. Working as part of a high-performing operational helpdesk, yo'll spport SJP Partners and FMT by managing a wide range of remneration-related qeries via phone and email, providing technical gidance on systems, reporting, payments and Partner qalification metrics.
What yo'll be doing:

Bilding an nderstanding of Partner Remneration across all prodcts types with in-depth knowledge of associated Partner Benefits that impact overall Partner Remneration.

Bilding and managing relationships with key stakeholders across the bsiness and Partnership, to ensre delivery of consistently high levels of service.

Preparing and hosting presentations to Partners and FMT on all aspects of Partner Operations.

Working atonomosly, managing own workload alongside varios other priorities.

Allocating admin tasks as appropriate into the team and manage timescales accordingly.

Managing a wide range of qeries via e-mail and telephone as part of a team who are responsible for handling all inbond calls and emails from the Partnership and FMT.

Spporting with training and identify and raise knowledge and training gaps.

Abot yo:

We're looking for a confident and crios problem solver who enjoys bilding relationships and delivering excellent service. Yo'll be comfortable handling complex qeries, working with a variety of stakeholders and taking ownership to investigate isses and deliver the right otcome, whilst continosly developing yor technical knowledge.
Essential Criteria:

Strong commnication skills, with the ability to explain complex information in a clear and simple way.

Proven experience bilding effective relationships and managing a variety of stakeholders.

Analytical and investigative mindset, with strong problem-solving skills and attention to detail.

Excellent organisational skills with the ability to manage mltiple priorities and work atonomosly.

Confidence working with nmerical information and interpreting data.

Resilient, adaptable and cstomer-focsed, with a genine desire to learn and improve.

Desirable Criteria:

Knowledge of Partner Remneration, fee strctres or financial services operations.

nderstanding of SJP's Partnership model, bsiness strctre and key internal stakeholders.

Experience sing BleDoor, Salesforce, Optymyze or other relevant bsiness systems.

Strong Excel skills and experience working with financial or operational data.

What's in it for yo?

Whatever stage of life yo're in, or benefits are designed to provide the spport, flexibility, and peace of mind yo need to thrive both at work and beyond.

In addition to or discretionary annal bons scheme, which reflects both individal and company performance, yo'll benefit from a market-leading benefits package tailored to spport yor wellbeing, financial secrity, and family life.

Or benefits inclde:

8 days' annal leave pls bank holidays, with the option to prchase p to 5 additional days.

Private Medical Insrance - company-fnded cover for yo and yor immediate family

Generos Pension Scheme - a non-contribtory employer contribtion of 1%, increasing with length of service p to 15%, pls the opportnity to increase this throgh salary sacrifice

Enhanced Parental Leave - p to 6 weeks' fll pay to spport growing families.

Protection Benefits - company-fnded critical illness cover, income protection, and life assrance

EV salary sacrifice scheme throgh Tsker

Reasonable Adjstments We're an eqalopportnities employer and want to ensre or recritment process is accessibleand inclsive for all, if yo reqire reasonable adjstment(s) at any stageplease let s know by emailing s at careers@sjp.co.k
Research tells sthat applicants (especially those from nderrepresented grops) can be pt offfrom applying for a role if they do not meet all the criteria or have been onan extended career-break. If yo think yo wold be a good match for this role andcan demonstrate some transferable experience please apply, regardless ofwhether yo tick every box.

What's next?

If yo're excitedabot this role and believe yo have the skills and experience we're lookingfor, we'd love to hear from yo! Please sbmit an application by clicking'apply' below and or team will be in toch.
As a bsinessreglated by the FCA we wold advise yo to familiarise yorself with thecondct reglations and in particlar consmer dty obligations prior to aninterview with SJP.