Cstomer Spport and Operations Specialist with German (SaaS Bsiness Applications)




In Poland - Warsaw or flly remote from Home



TheCstomer Spport and Operations Specialist ensres that or clients can workwith or applications reliably and as intended, by combining second-levelspport with proactive cstomer enablement. By resolving incidents, trainingpower sers, and spporting onboarding and rollots, they help maintain smoothoperations while adhering to or SLAs. The ltimate objective is to contribtedirectly to cstomer satisfaction, adoption, and long-term retention. Simon-Kcher Engine's digital end-to-endsoltions deliver sstained top-line impact for or clients. Are yo interestedin working in a team of digital evangelists with a can-do attitde? And mostimportantly, do yo want to make a difference? Then yo've come to the rightplace!



The salary for thisposition ranges from PLN 1 to PLN 1 5 gross/month (oP), depending onthe candidate's relevant experience, skill set, level of expertise and overallfit for the role. Additional factors sch as indstry backgrond, technicalcompetencies and interview performance may also inflence the final offer. Thecompensation package at Simon-Kcher CBS consists of a gross base salary, amonthly remote work allowance and an annal bons. The bons is paid inDecember and is based on the reslts of a 36-degree performance evalation.




Please remember to sbmityor application in English. Other applications will not be considered. Thecandidate shold have an E work permit, we do not offer visa for thisposition.




What makes s special:

Become part of a niqe entreprenerial team. Think independently, se yor initiative, and take some risks. Entreprenership is a powerfl force that drives the growth not only of or firm bt or clients and people.

nlock the power of opportnity. Advance yor career in a thriving company that creates positive impact. We invest in yor professional development every step of the way.

Enjoy balance and flexible working. Be empowered to do yor best work - whether it's remotely or in the office.

Work in a vales-driven cltre. At Simon-Kcher, or vision is to become the world's leading growth specialist. Or vales gide the way we do bsiness and commnicate or distinctiveness. They sm p what we stand for, inflence or cltre, and drive how and why we do things.

How yo will create an impact:

Yo will provide nd-level spport, diagnose and resolve technical problems, ensring that or cstomers can work smoothly with or applications.

Yo will deliver training to cstomer power sers, clients and Partners (collaborating with both bsiness and technical sers).

Yo will respond to cstomer spport reqests and inqiries, ensring timely resoltion and cstomer satisfaction.

Yo will monitor SLA adherence and collaborate with cross-fnctional teams to escalate and resolve critical incidents.

Yo will docment and track spport cases, inclding root case and resoltion.

Yo will contribte to the development of spport docmentation and knowledge base articles.

Yo will mentor and spport new team members dring onboarding.

Yo will spport post-go-live activities (e.g., small change reqests), ensring delivery on time, within bdget, and in line with qality standards.

Yor profile:

Yo are flent in German at a minimm C1 bsiness level.

Yo are proficient in English (professional working proficiency).

Yo have + years of experience in SaaS application spport.

Yo have a basic knowledge of ITIL v4 and service management principles (preferred).

Yo have experience in working with ticketing systems (e.g., Zendesk).

Yo have strong problem-solving skills inclding analytical thinking, a strctred way of working, and the ability to solve complex problems. Yo demonstrate personal responsibility and a team-oriented approach to work.

Yo have excellent commnication and interpersonal skills, as well as empathy, patience, and a focs on cstomer satisfaction.

Yo can maintain an overview when prioritizing and managing mltiple tickets, even in stressfl sitations.

Yo have obtained Bachelor's degree in Compter Science, Information Technology, or a related field.

An nderstanding of core concepts in data engineering and data interfaces is nice to have.

If yo're interested, and if yo'd like to offer yor skills and commitment to or international team, then we wold be pleased to receive yor application.



Hit the 'Apply Now' btton to begin yor application




Abot Simon-Kcher

Simon-Kcher is a global consltancy with more than , employees in 3+ contries. Or sole focs is on nlocking better growth that drives measrable revene and profit for or clients. As a trsted commercial advisor, we combine deep conslting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy - prodct, pricing, innovation, marketing, sales, and digital - based on deep insights into what cstomers vale and are willing to pay for. With over 4 years of experience in monetization, we are regarded as the world's leading commercial growth and pricing specialist. simon-kcher.com



We believe in bilding a cltre that embraces diversity, eqity, and inclsion, creating an environment in which or people feel valed, are able to be themselves and feel their contribtion matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valed, and create better otcomes for everyone - or people, or clients and, of corse, or bsiness.




Yor personal contact:

Karolina Ratajczyk

karolina.ratajczyk@simon-kcher.com