Job description

Business type
Types of Jobs - Asset Management

Job title
Senior Client Operations Officer, Fund Distribution Services M/F

Contract type
Permanent Contract

Management position
No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Client Operations Officer, Fund Distribution is responsible to prepare and process Transfer Agency transactions as per defined procedures, whilst meeting Client service level agreements & team KPI's /KQI's, being responsible for accuracy and punctuality of data sent to Fund Managers, work in collaboration/interact with other teams within the Fund Distribution department and other teams within the company and responsible for assisting the Assistant Manager to lead the team and being the point of contact in the absence of the Assistant Manager to ensure complete shift coverage.

Region: Lux/Ireland
Working hours: 3:00PM - 12:00AM / 4:00PM - 1:00AM

What will you do?

Processing Transaction

Trades

• Input all types of transactions such as subscriptions, redemptions, transfers and switches from documents queued in the related Documentum baskets into the Sara application.
• Validate the transactions input in Sara by another team member.
• Make corrections to transactions entered in SARA where appropriate by adhering Blind Trade Validation Protocol.
• Report transaction order and entry issues to the relevant parties where necessary
• Update the status of transactions in Documentum following entry and validation in SARA
• Attach transaction entry to relevant item stored in Documentum
• Ensure all trades received prior to cutoff processed accurately prior to deadlines.
• Check all the transaction documents in Documentum have reached the "checked" status.
• Check all the outstanding documents in Documentum and support with proper justification.

Dispatching

• Accurately identify types of documents (instructions) received in.
• Documentum and dispatch them to the relevant workflow basket.
• Review and monitor the client queue to ensure a high level of service.
• Monitor all baskets to ensure workflow is maintained and all items actioned within SLA
• Check signatures against appropriate documents, working in collaboration with Compliance and Register Management.
• Adhere to the NIGO proce

#LI-MS1

Supplementary Information

What will you do? (continuation)

Generic Processes
Periodic Processes

• Generate distributions, process payment and ensure timely reporting to client.
• Generate the Regular Savings Plan and process direct debit file

Electronic Dealing

• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files etc...
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Assist the Supervisor to create or update any Risk document.
• Ensure to complete any task or project assign to them in a timely manner.

Queries

• Provide high quality and professional client service to ensure CACEIS Investor Services Values are maintained.
• Providing clear and concise internal communication where and when necessary to the relevant teams/persons. (This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.)

Policy & Procedure Review

• Ensure all deadlines are met with defined benchmark.
• Ensure all documents are carefully reviewed capturing all instructions & information accurately.
• Review and monitor

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Remote work
unauthorized

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

• 3rd level degree or equivalent
• English Language (Written/Oral) Proficiency

Level of minimal experience
3-5 years

Experience

• 2 years of Transfer Agency or financial services industry in an operations environment

Required skills

• Excellent attention to detail
• Good interpersonal skills and networking skills with all stakeholders
• Good organization skills and ability to prioritize workloads to meet tight deadlines
• Shareholder Services operations
• Key industry legislation
• Client contractual obligations
• Interpersonal and networking skills with a proven track record of dealing with clients, senior management ,colleagues and staff

Technical skills required

Nice to have

• Previous relevant fund industry knowledge useful
• Specific Industry based qualifications

Languages
Mandarin, Cantonese, English