Job description

Business type
Types of Jobs - Asset Management

Job title
Senior Client Operations Officer, Forex Cash M/F

Contract type
Permanent Contract

Expected start date
03/08/2026

Management position
No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

This role involves day to day processing of CACEIS clients FX instructions through a dedicated FX Operations (FXO) function which comes under Market Solution Operations. The team supports the FX Operating model for Global region.

Region: Luxembourg

Working hours: 9:00AM - 6:00PM

What will you do?

• Manage daily FX processing tasks, including input, verification, validation, and settlement of FX transactions.
• Ensure adherence to operating procedures, control frameworks, escalation protocols, and regulatory compliance.
• Deliver high accuracy and timeliness to provide superior client service.
• Monitor FX Operations team mailboxes and confirmations to address instructions and queries promptly.
• Collaborate with internal and external stakeholders to ensure a robust operating model and mitigate risks.
• Investigate and resolve FX breaks within agreed timelines.
• Share best practices within the team and report control weaknesses to management.
• Contribute to FX projects and initiatives with innovative ideas to enhance processes and controls.

Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area
Asia, Malaysia

City
Putrajaya

Candidate criteria

Minimal education level
Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor's degree in finance, accounting or similar

Level of minimal experience
3-5 years

Experience

Must-have

• Minimum 2-4 years' experience in forex operations, cash management or related client operations roles within financial services
• Good written and verbal communication skills.
• Demonstrated ability to work under pressure
• Client service management

Nice-to-have

• Knowledge of FX products, markets and industry practices (SWIFT)
• FX processing experience/ background
• Experience in various operation functions which includes processing, reconciliation, settlement and payment