Join a large, highly regulated organisation delivering a significant customer service and technology transformation program. Working across several interconnected initiatives, the organisation is investing in modern digital services, contact centre capabilities, workflow automation, data and enterprise integration.
Your new role
- 12-month contract
- Complex enterprise transformation program
- Customer service, integration and data focus
Acting as the link between business stakeholders and technical delivery teams, you will translate customer and operational needs into clear, feasible and testable requirements. You will maintain traceability across design, build, testing, implementation and post-go-live support.
Key responsibilities will include:
- Facilitating discovery workshops, interviews and requirements sessions
- Defining business, functional, non-functional, system, data, security and integration requirements
- Developing user stories, use cases, acceptance criteria and traceability matrices
- Mapping current and future-state customer journeys, business processes and system processes
- Analysing APIs, interfaces, data flows and system dependencies
- Supporting data profiling, reconciliation, data modelling, lineage and source-to-target mapping
- Identifying dependencies, impacts and delivery risks across concurrent initiatives
- Supporting testing, implementation, operational readiness, cutover and hypercare.
You will be an experienced Technical Business Analyst with a strong track record delivering complex enterprise application, customer service or digital transformation initiatives.
You will bring:
- Strong experience translating business needs into detailed technical and data requirements
- Knowledge of enterprise applications, APIs, integration patterns, data flows and non-functional requirements
- Advanced stakeholder management, workshop facilitation and vendor engagement skills
- Experience with BPMN, swimlane diagrams, service blueprints and system interaction flows
- Strong data analysis capability, including data quality, reconciliation, modelling and lineage
- Experience working with solution, application and data architects, cyber security, testing and technology operations teams
- Understanding of Agile, Waterfall and hybrid delivery environments
- Proficiency with tools such as Visio, Miro, Jira, Azure DevOps, Confluence and advanced Excel
- An understanding of privacy, cyber security, records management and data governance principles.
- Experience within utilities, energy, asset-intensive industries or another highly regulated and operationally critical environment will be well regarded but is not essential.
This is an opportunity to join a high-profile transformation program where your analysis will influence customer journeys, technical design, data governance and delivery outcomes across multiple interconnected initiatives. You will work closely with senior business stakeholders, architects, delivery teams and specialist vendors in a complex enterprise environment.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
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