About the team

At OSB Group, the Chief Controls Office plays a key role in strengthening first-line risk management, control discipline and governance across the business. The team works closely with senior leaders to ensure risks are well understood, controls are effective, good customer outcomes are embedded in central to decision-making, and the business operates within regulatory expectations and approved risk appetite.

What you will be doing?

As our Head of Business Risk & Control (Retail), you will partner with the Retail Executive Leadership Team to help drive safe, sustainable growth through effective risk management and strong customer-focused decision making.

Reporting to the Group Controls Office Director, you'll lead the Retail Business Risk & Control team, helping to embed a mature first-line risk capability that supports innovation, strengthens customer outcomes and enables confident decision-making across the business.

Your responsibilities will include;

• Lead the Business Risk & Control strategy across the Retail business and first-line risk framework, ensuring business, operational, conduct and product risks are identified, assessed, managed and reported effectively in line with the Group Risk Management Framework.

• Act as a trusted adviser to the Retail Executive Leadership Team, providing strategic risk insight, constructive challenge, and pragmatic guidance to support informed decision-making, commercial objectives, and risk appetite management.

• Drive a strong risk and control culture, embedding accountability, proactive risk ownership, continuous improvement, and risk capability across the Retail business.

• Oversee Product and Conduct Risk management, ensuring robust product governance, Consumer Duty compliance, fair customer outcomes, effective challenge throughout the product lifecycle, and appropriate consideration of vulnerable customers.

• Embed risk management across strategic change and transformation initiatives, partnering with Change, Technology, Operations, and third parties to ensure risks are understood, controlled, and managed through implementation and operational readiness.

• Maintain strong governance, regulatory engagement and stakeholder relationships, leading interactions with Risk, Compliance, Audit and senior business leaders while ensuring effective remediation, control enhancement and regulatory compliance.

What's in it for you?

We offer a base salary depending on experience from £100,000 per annum and a competitive benefits package including:

• Annual discretionary bonus opportunity
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits
• Hybrid-working *3 days in the office, 2 at home.

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Significant senior leadership experience within first-line Business Risk & Control, Operational Risk, or Enterprise Risk functions in a UK regulated financial services environment, with a proven track record of designing and embedding effective risk management frameworks, leading organisational change, and enhancing risk and control maturity.

• Deep expertise across Enterprise, Operational, Product and Conduct Risk disciplines, with robust knowledge of risk management frameworks, product governance, Consumer Duty, FCA and PRA regulatory expectations, UK Corporate Governance requirements, and the application of risk appetite within a commercial retail banking environment.

• Strategic and influential leader with exceptional executive stakeholder management and business partnering capabilities, demonstrating strong judgement, constructive challenge, systems thinking, and the ability to make effective decisions under uncertainty while balancing customer, regulatory, and commercial considerations.

• Highly effective communicator and people leader, with proven coaching and mentoring skills, a customer-centric and data-led approach to risk insight, the ability to simplify complex issues, and a strong commitment to continuous improvement, culture change, and organisational resilience.

Next steps

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.