About the team

The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.

What you will be doing?

As a Financial Support Assistant, you will have the opportunity to provide support alongside Financial Support Consultants to our customers in the timely collection of mortgage arrears, whilst maintaining a pro-active collections strategy.

You will ensure that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs.

Working within a supportive and collaborative team you will have access to a clear progression matrix to support your career goals!

Your responsibilities will include...

• Dealing with incoming and outgoing correspondence (post, emails, SMS) in line with prescribed SLA's.
• Interacting with OSB's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence.
• Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate response
• Ensuring system notes are up to date and accurate in line with correspondence with customers.
• Drafting, proofing and dispatching letters on behalf of all Financial Support Consultants within the department.
• Utilising SMS's strategies for accounts in pre arrears, mortgage arrears & rent arrears to prompt customer contact

What's in it for you?

We offer a base salary dependent on experience of between £25,000 - £26,000 and a competitive benefits package including:

• Annual discretionary bonus opportunity of up to 15%
• 30 days annual leave
• Choose to contribute 3% or 5% pension, with employer contributions of 6% or 8% respectively
• Enhanced family-focused benefits
• Hybrid-working

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us

OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!

Do you have the skills?

We are looking for talented individuals who have the experience and knowledge set out below:

• Previous work experience in a financial institution is advantageous.
• Previous administration experience is essential.
• Detailed knowledge of Microsoft applications (in particular Word and Excel) is essential.
• Ability to interact with people at all levels within the Group is essential.

Next steps

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.