About the role



Clearing & Payments department supports the bank in a back office capacity, supporting the bank's operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As an Assistant Business Support - Mandarin Speaking within the Clearing Middle Office team, you will provide support to key operational control processes and ensure the smooth running of operations of the department. This is a full time permanent position.




Key responsibilities

• Coordinate day-to-day departmental administrative activities to support the effective operations of the Clearing Middle Office


• Monitor team and department mailboxes, distribute enquiries and follow up outstanding actions


• Coordinate departmental reporting, meeting materials, meeting minutes and action tracking


• Assist with document management, SharePoint administration and maintenance of departmental records


• Support departmental activities including fixed asset management, archive coordination, expense administration and other business support activities


• Assist with organising departmental meetings, training sessions and team-building activities


• Support the processing and monitoring of key Clearing Middle Office operational activities, including reconciliations, account administration, SWIFT RMA, EMIR reporting and user management


• Perform routine operational checks and assist with resolving day-to-day operational issues


• Liaise with internal stakeholders to ensure operational requests are completed accurately and within agreed timelines


• Prepare and consolidate operational reports and Management Information (MI) for internal stakeholders and Head Office

Requirements

• Degree educated in Business, Finance, Accounting or other relevant subjects


• Relevant experience in office administration or business support role within Financial Services ideally Banking


• Experience in preparing reports and consolidating data


• Basic understanding of banking operations or payment processes is desirable but not essential


• Excellent English and Mandarin communication skills


• Proficient in MS Office (Word, Excel and PowerPoint)


• Excellent analytical and problem solving skills


• Commercial awareness


• Ability to multitask


• Organised and attention to detail


• Team player

Working here



Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.




Learning and Development



We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute


• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge


• regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network


• exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile


• developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme

• encouraging a "growth" personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week


• embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to "future-proof" your career


• promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions

Benefits



We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:



Private

Healthcare



Pension



Employee Assistance Programme



Complimentary

Lunch



Cycle to

work scheme



Retail

Discounts




Meet our People



Celine Luo

Assistant Vice President, Financial Crime and Compliance



Bank of China is a great platform for everyone who wants to gain different knowledge and self-development. I started as a Junior Associate and had the opportunities to gain invaluable working experience in two different departments. I am happily working here, as an Assistant Vice President in the Financial Crime and Compliance department. I believe I will continue to grow here, not only in my career development but also in my personal wellbeing.



Daniel Shulakov

Senior Associate,

Credit Management



I joined Bank of China as a university graduate and I believe I have found the best place for me. From the first day my priority was always to learn. This was quickly recognised by my department, which provided me with the platform to grow, and my colleagues have been very helpful in the guidance they have provided me with along my journey. There are ample opportunities to grow with the Bank and it all depends on how much one would like to develop themselves.



Rita Cobbold

Vice President - Head of Customer Due Diligence, CFU Middle Office



I have been working at Bank of China for almost 8 years. In March 2022 I was promoted to VP - Head of Customer Due Diligence and I lead the CDD Unit. There are so many great things about working for the company. My favourite is probably the Bank's commitment to identifying talent and nurturing them to develop into great leaders. The Bank embraces employees of all experience levels, backgrounds, and beliefs. They understand the value of a diverse team and make efforts to hire a variety of people. Working here has really enhanced my knowledge, my understanding of different cultures, leadership skills and a sense of direction for the future.



Ashley Watson

AVP - Security Operations & Risk Manager, General Administration



Over the past four years at Bank of China UK, I have had the opportunity to grow both professionally and personally in my role as the Security Operations and Risk Manager. My role involves safeguarding the bank's operations through robust risk management and proactive security strategies. Every day brings new challenges, and the dynamic nature of the role keeps me engaged and motivated. One of the most rewarding aspects of working here is being part of a truly diverse and multicultural environment. Collaborating with colleagues from different backgrounds has broadened my perspective and enriched both my professional and personal experiences.