Job Description

Location : Edinburgh (Hybrid)

In this position, you'll be based in the Edinburgh office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare is a global financial administration company, employing over 12,000 people around the world. We provide services in over 20 countries to more than 16,000 clients and 75 million customers. Computershare is built on our share registry business and has expanded into employee equity plans, stakeholder communications, corporate governance, fund services, class action administration, deposit protection and most recently mortgage servicing.

Issuer Services operates across three lines of business. Registry & Corporate Actions delivers services ranging from transfer agency and share registry to complex, cross-border global capital markets transactions. Entity Solutions focuses on entity compliance and governance, while Investor Engagement supports issuers through investor intelligence, investor relations, and proxy solicitation.

A role you will love

The Business Analyst acts as the bridge between business stakeholders, Product Management and technology teams. The role is responsible for understanding business requirements, analysing processes and systems, defining solution requirements, and supporting the delivery of business and technology change initiatives.

The BA works closely with Product Owners, business leaders, developers, architects, testers and operational teams to ensure that business needs are translated into effective technical solutions that deliver measurable value.

Key responsibilities include:

• Lead stakeholder workshops and requirements gathering sessions.
• Elicit, analyse, document, validate and prioritise business requirements.
• Translate business needs into functional and non-functional specifications.
• Define user stories and acceptance criteria.
• Maintain requirements traceability throughout the project lifecycle.
• Assess the impact of requirement changes and manage approvals.
• Establish and maintain programme plans, milestones, dependencies and governance structures.
• Work closely with developers, architects and testers throughout the SDLC.
• Support solution design and ensure alignment with business objectives.
• Define business rules, data requirements, process flows and integration requirements.
• Participate in Agile ceremonies including backlog refinement, sprint planning and reviews.
• Support testing and business acceptance activities.
• Analyse current business processes and identify opportunities for improvement.
• Develop process maps and workflow diagrams.
• Recommend operational efficiencies and automation opportunities.
• Support continuous improvement initiatives across technology and business functions.
• Evaluate and standardise local processes - making sure they are as streamlined as possible.
• Prioritise, challenge and validate requirements - from stakeholders who are used to getting everything custom to their local area.
• Experience of working with global teams to create standard processes.

What will you bring to the role?

We're looking for someone with experience as a Business Analyst, Systems Analyst or similar role who can work effectively across business and technology teams. You'll be confident gathering and translating requirements, analysing processes and systems, and supporting the delivery of business and technology change initiatives.

The ideal candidate will bring strong analytical and problem-solving skills, excellent stakeholder management and communication capabilities, and experience creating process maps, workflows and business models. Experience working within AI for requirements creation and code development will also be essential.

• Experience as a Business Analyst, Systems Analyst or similar role.
• Strong requirements gathering and documentation skills.
• Experience working within AI for requirements creation and code development.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capability.
• Experience creating process maps, workflows and business models.
• Experience in financial services or regulated industries is desirable.
• Working knowledge of data analysis is advantageous.
• Experience with cloud, integration or enterprise platforms is beneficial.
• Professional BA certifications (IIBA, BCS or equivalent) are desirable.
• Experience with Jira, Azure DevOps or similar delivery tools is advantageous.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.