Department: Helix




Duration: Permanent


Location: London (Hybrid)


Reports to: Head of Consulting, Helix


Reference no: 10231




The Role



The legal services market is experiencing a period of significant change, driven by growing expectations, new technology and an evolving competitor marketplace. Our clients are increasingly looking for new approaches to satisfy the needs of their legal challenges.



We are looking for a Consultant or Senior Consultant in our growing Dentons Helix team who will be responsible for the overall management of our client specific legal delivery teams, ensuring efficient delivery and identifying opportunities to improve the service to our clients.



You will work closely with the Helix Management Team, Clients, Partners and Associates across the firm as we look to uphold and expand our premium managed service offering to a range of clients. Our goal is to focus on all aspects of delivery, process improvement and innovation, providing clients with a high level of service throughout the client lifecycle.



Please note this is a role which oversees the operational management of a legal team -
experience of law is not required.




Duties & Responsibilities

• Challenge the way things are done and provide solutions for the future

• Support service excellence, continuous improvement, reporting activities and client relationship management

• Manage Analysts/Consultants to support in client projects, new client onboardings and other initiatives

• Act as a key contact for client queries, as well as preparing for and facilitating regular governance meetings

• Financial reporting, for example, margin analysis and team utilisation tracking

• Process mapping and solution design

• Client specific reporting, for example, operational data and legal insights

• Work with the wider Helix team to deliver improvements for the service e.g. across people, process, technology and data, including leading initiatives as isolated projects




Required Experience, Skills, and Attributes

• An innovative mindset - able to come up with creative solutions and solve problems

• Effective communication skills, both verbal and written

• Well-developed people management skills

• Self-motivated, able to work with shifting priorities and collaborative approach, and ability to function effectively and efficiently in a changing environment

• Ability to analyse data and present clear messages from it

• Ability to think logically and pragmatically whilst being willing to question and examine assumptions and propose alternative solutions to problems

• Highly organised with the ability to prioritise and manage tasks in a fast paced and dynamic environment

• Solid influencing skills and ability to work positively and sensitively with senior stakeholders

• Experience with project management methodologies and running projects essential

• Confidence with technology, with solid proficiency in Excel, Word, PowerPoint and Outlook.




Firm Profile



Across more than 80 countries, Dentons helps you grow, protect, operate and finance your organisation by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com




Inclusion and Diversity



We are committed to building an inclusive culture here at Dentons where our people can thrive, regardless of their background or circumstance. As well as being the right thing to do, it makes good business sense too. A richness of backgrounds, experiences and perspectives helps us best serve our clients and the communities in which we operate. You can find out more about inclusion and diversity at Dentons here: Inclusion and Diversity



Dentons is committed to providing equal opportunities for all. We welcome applications from everyone including of any age, ethnicity, religion, sex, sexual orientation, gender identity, nationality, neurotype, disability, or with parental or caring responsibilities. We are also "Happy to Talk Flexible Working" and welcome conversations about flexible working arrangements.



Dentons is a Disability Confident employer. Candidates with a disability may choose to apply under the Disability Confident Scheme. We will offer an interview to disabled applicants who meet the minimum criteria for the role. Where application volumes are high, we may offer interviews to those who best meet the minimum criteria, consistent with our approach for all candidates.



During the application process, all applicants have the opportunity to tell us about any adjustments or support they require so they are able to perform at their best. Any information you share with us during the application process is treated in confidence.



If you have any questions about this or the role criteria, please email recruitment.matters@dentons.com.




NO AGENCIES PLEASE



If you are interested in applying for this position, we welcome direct applications via our careers page, but if you have any questions beforehand, please email recruitment.matters@dentons.com. Enquiries only please - applications will not be accepted via email.



Please note that we will not accept unsolicited CVs sent to the business, nor will we accept any associated terms of business.