Senior HR Operations Specialist

London / Hybrid | Insurance Brokerage | Reports into the HR Director



Our client, a growing insurance brokerage, is looking for a Senior HR Operations Specialist to run the show on people operations. It's a hands-on role for someone who can manage the details and think strategically in equal measure, in a business that takes regulation seriously.



What You'll Do

- Own the employee lifecycle end-to-end - onboarding, probation, reviews, promotions, exits

- Keep HR systems, records and data clean, accurate and audit-ready

- Report on workforce metrics for leadership

- Manage several HR platforms, including the core HRIS, appraisal tool, engagement software and LMS

- Keep the business compliant with UK employment law and FCA people requirements (conduct, fitness and propriety, regulatory references)

- Oversee monthly payroll accuracy alongside the payroll team and an outsourced provider

- Administer benefits and pensions

- Drive process improvements and lead HR projects, from system rollouts to policy reviews

- Line manage an HR Operations Assistant



What You'll Bring

- Solid HR operations experience, ideally in insurance, financial services or another regulated sector

- Strong knowledge of UK employment law

- Sharp attention to detail and a safe pair of hands with confidential data

- Comfort with HR systems, reporting and Excel (formulas essential)

- Experience with outsourced payroll providers

- A pragmatic, get-it-done mindset with strong stakeholder skills

- Resilience when handling sensitive people matters