Join us as a Journey Developer

• This is your opportunity to join the Help Me Apply For Borrowing journey in Customer Borrowing (CB), delivering on our ambitions to build and run the digital bank of the future
• If you have a passion to design, run and deliver the digital banking of the future, this could be the role for you
• You'll play a significant role in protecting our journey against fraud and changing our customers' experiences, and how they bank with us both now and in the future
• You'll work from home most of the time, coming into the office a minimum of twice a month

What you'll do

As a Journey Developer, you'll support a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. While working in sprints as part of a self-organising team, you'll make sure that you place the customer at the heart of everything we do, striving to deliver a world class customer experience while retaining a commercial drive. To do this, you'll build an understanding of third-party platforms used within the journeys, together with fraud friction points and opportunities, and you'll gather early feedback on what will deliver value.

Day-to-day, you'll be:

• Acting as our empowered representative, reviewing and identifying fraud trends and supporting the fraud team with engagement when new or evolving threats are identified or suspected
• Continuously engaging and understanding our onboarding partner's roadmap to address emerging trends
• Managing and proactively delivering a backlog of enhancements to the onboarding journey
• Providing performance updates on our onboarding partner's service and performance for CB journeys
• Supporting the management of incidents effectively, and looking for opportunities to increase resilience within the customer journey
• Supporting empowered decisions to deliver the prioritised digital journey backlog

The skills you'll need

We're looking for someone who puts the customer at the centre of everything they do and consistently delivers outstanding customer value. You'll bring experience in incident management and collaboration, along with hands-on experience using customer onboarding platforms to identify opportunities and detect fraud trends. With a background of working within an Agile environment, you'll demonstrate knowledge and experience of critical Agile capabilities and ways of working, including product proposition, process design, change delivery and customer experience design. You'll also be confident writing user stories in Jira.

In addition, we'll expect:

• Knowledge of commercial and fraud management and analytics, customer data analytics, or segment management and design
• Experience of engaging with third parties
• Experience of delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
• The ability to identify and envision what the future of digital banking could look like by considering how AI could be used within the journey
• A proven ability to adapt to quickly changing environments
• A talented communicator who can inspire and engage both customers and colleagues
• Experience of actively contributing to the coordination and resolution of incidents

Hours
35

Job Posting Closing Date:
20/07/2026

Ways of Working:Remote First