Service Desk Specialist - Digital Banking (1st level support) vacancy for our Zurich based client in the Banking sector.

Your tasks:

• Provide expert-level support and guidance on digital banking tools, including online banking, mobile banking apps, and other e-channel services.
• Assist internal staff and external clients in resolving technical or functional issues related to digital platforms.
• Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation.
• Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools.
• Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality.

Your experience/knowledge:

• In-depth knowledge of digital banking systems and cybersecurity practices.
• Strong communication skills to explain technical concepts clearly to non-technical users.
• Problem-solving abilities with a structured approach to troubleshooting.
• Proficiency in using CRM tools and documenting client interactions.
• Language skills: German and English fluent, Spanish, Italian or any other language is a big advantage

Location: Zurich, Switzerland
Work setting: Hybrid
Sector: Banking
Start: ASAP
Duration: 6 months
Workload: 100%
Ref.Nr.: BH 24149

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.