Discover your dream Career
For Recruiters

Senior Manager - Service Excellence

Aon Corporation Kraków, Poland
Posted 3 days ago Permanent Competitive

Senior Manager - Service Excellence

Aon Corporation Kraków, Poland
Senior Manager - Service Excellence
Do you enjoy improving how things work across an organization?

Are you motivated by data, collaboration and continuous improvement?

Join Aon and help shape smarter, more efficient processes that support better decisions!

This is a hybrid role , offering flexibility to work both virtually and from our Kraków office , in line with our local smart working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role, you will work closely with cross-functional teams to improve how we operate. You will manage and contribute to initiatives focused on efficiency, clarity and measurable impact, using structured project management and continuous improvement approaches.

You will:
  • Manage projects related to process improvement, cost efficiency and operational effectiveness, from scope definition through delivery
  • Coordinate project activities, support resource planning and track progress to ensure milestones are achieved
  • Partner with stakeholders to review current processes, identify inefficiencies and recommend improvement opportunities
  • Document processes using clear process maps and flowcharts to support transparency and alignment
  • Apply Lean and basic Six Sigma principles, including root cause analysis, to support improvement initiatives
  • Define and monitor KPIs, using data to assess performance and highlight trends
  • Present insights and recommendations that support informed decision-making

How this opportunity is different

This role offers the opportunity to make a visible impact across Aon by improving the way we work every day. You will collaborate with stakeholders across functions and regions, gaining exposure to different perspectives and business areas.

You will be supported by experienced colleagues who value collaboration, learning and continuous improvement. At Aon, ideas are welcomed, and your contributions help shape sustainable improvements.

Skills and experience that will lead to success
  • Experience in project management, process improvement or operational roles
  • Knowledge of Lean, Six Sigma or continuous improvement methodologies
  • Ability to work with data and translate insights into recommendations
  • Strong collaboration and communication skills
  • A proactive and improvement-focused mindset
2573615
Job ID  102432
More Jobs From Aon Corporation
Aon Corporation
Client Service Delivery Coordinator
Aon Corporation
Kraków, Poland
10 days ago Full time Competitive
Aon Corporation
Senior Workplace Services Manager
Aon Corporation
Paris, France
1 month ago Full time Competitive
Aon Corporation
M&A Project Coordinator
Aon Corporation
Kraków, Poland
3 days ago Full time Competitive
Aon Corporation
Integration Operations Team Lead
Aon Corporation
Kraków, Poland
1 month ago Full time Competitive
Aon Corporation
RTR Team Manager
Aon Corporation
Kraków, Poland
14 days ago Full time $100k
Aon Corporation
Finance Operations Team Manager with French
Aon Corporation
Kraków, Poland
17 days ago Full time Competitive
Aon Corporation
Transformation Program Manager
Aon Corporation
Kraków, Poland
10 days ago Full time Competitive
Aon Corporation
Value Realization Senior Office Analyst
Aon Corporation
Kraków, Poland
2 days ago Full time Competitive
Aon Corporation
Global Benefits Analyst
Aon Corporation
Kraków, Poland
1 month ago Full time Competitive
Aon Corporation
Technical Accoutning Analyst
Aon Corporation
Kraków, Poland
2 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
State Street Corporation
Client Service Operations Senior Manager, AVP
State Street Corporation
Kraków, Poland
State Street Corporation
Cash Services Expert, Senior Associate
State Street Corporation
Kraków, Poland
Aon Corporation
Client Service Delivery Coordinator
Aon Corporation
Kraków, Poland
Aon Corporation
Senior Workplace Services Manager
Aon Corporation
Paris, France
Aon Corporation
M&A Project Coordinator
Aon Corporation
Kraków, Poland