General Information

Position
Service Desk Specialist with German

Work arrangement
Full-time

City
Gdansk, Katowice, Krakow, Lodz, Poznan, Rzeszow, Szczecin, Warsaw, Wroclaw

Country
Poland

Department
Business Services Center (PL)

Team
CoRe Global Contact Center

Area of interest
IT - Services

Way of work
Hybrid

Description & Requirements

Who we are looking for

German speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have:

• Previous Customer Service or IT experience;
• Good command of MS Office;
• Excellent communication skills;
• Attention to detail and team-working skills;
• Interest into Technology;
• Excellent German verbal and written communication skills - minimum C1 level;
• Very good English verbal and written communication skills - minimum B2 level.
• Ability to work shifts (8-20)

Any specific education is not required - each application will be evaluated individually;

Your future role

• Delivering high-quality standard customer service;
• Remote support for Deloitte's employees regarding technical issues;
• Contact with clients via incoming phone calls, self-service tickets and chats
• Analysis and solving of the most common enquiries using step-by-step solutions provided to you;
• Cooperation with IT specialist team to deal with more complex issues;
• Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward;
• Grow and develop yourself - through the creation of individual developmental plans and with the support of peers;
• Take ownership and manage problems to their successful resolutions.

What we offer

• Stable job in multinational company based on employment contract;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits:

Selection process

Apply and shape your future with us!

If your professional profile matches our expectations, the recruitment process will consist of the following stages:

• A brief interview with a Recruiter;
• Online or in-person interview with Team Members.

You will receive feedback from us regardless of the outcome of the process.

About Deloitte

Deloitte is a variety of people, experience, industries and services we deliver in 150 countries of the world. It is an intellectual challenge, a good starting point for your career, and an excellent opportunity for continuous development and gaining valuable life experiences.What you only must do is to take the first step - press the apply button and send us your CV, go through all the stages of the recruitment process and sign a contract with us. Deloitte is simply your best choice.

#LI-DM2