General information

Country: Malaysia

Creation Date: 06-Mar-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: 1234572544

Description & Requirements

The Franchise account development manager is responsible for managing, growing and optimizing relationships with the franchise business partners. Providing excellent service, ensuring prompt response and supporting the dealer network to achieve the sales and profitability targets for the branch. They will also be responsible to recruit more dealers under the panel and to generate higher share of wallet from the overall program.

Individual Responsibilities

Franchise Dealer Management
• Oversee a portfolio of Franchise dealers, ensuring that they are fully supported in their efforts to promote and sell our insurance products
• Regularly visit franchise dealers to build and maintain strong relationships.
• Act as a primary point of contact for all product and service enquiries, resolving challenges or concerns quickly
• Monitor and analyse dealer performance, develop strategies to increase sales to meet or exceed branch targets
• Conduct training sessions on our unique product offerings and sales techniques
• Develop and deliver training to franchise dealers
• Improve renewal rates across the dealership
• Share best practice and guide franchise dealers towards achieving targets
• Facilitate underwriting approval for endorsements and additional products
• Generate and manage statements of account for franchise dealers

Franchise Dealer recruitment
• Identify and recruit new franchise dealers to expand branch's presence in the franchise dealer market
• Conduct regular performance reviews of franchise dealers to ensure they are meeting their targets

Market analysis
• Stay up to date with market trends, competitor activities, and customer needs to understand trends and provide actionable insights.
• Develop and enhance product knowledge related to OEM and franchise dealers
• Support development and planning of campaigns that drive business growth

Business Operations
• Ensure effective and efficient administration of day-to-day business operations in line with
• SOP across all support functions

Compliance
• Ensure consistency with enterprise risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised by the branch

Education/Academic Qualifications:

Minimum Diploma or bachelor's degree in any related field

Functional knowledge/Technical skill:
• Experience in risk management, UW of Insurance products
• Sales and Marketing Skills
• Ability to build long term relationship with key clients
• Communication and negotiation skills
• Solution oriented approach
• Analytical ability