Job Description

Job Purpose

ICE is seeking a Business Analyst to support the market surveillance technology used by its derivative exchanges. This is an exciting opportunity to join ICE and work within its exchanges business; the successful candidate will be a pivotal and noteworthy intermediary between business and technology and will have unrivaled transparency into the fundamentals of both domains.

The individual will also be responsible for traditional business analyst activities, such as eliciting business and product requirements to then produce system requirements including functional specifications, use-cases, and logical flow modeling. The Business Analyst's role is vital in the creation and ongoing ownership of documentation for our Development and Quality Assurance teams to efficiently undertake their responsibilities; as such, the successful candidate will be expected to become a subject matter expert on market surveillance technology, assisting in all facets of the SDLC whilst interacting with and supporting end users.

Responsibilities

• Engage and work with stakeholders to understand their processes and requirements.
• Provide end users with product support to facilitate their daily activities and responsibilities; where necessary, prepare and provide training sessions and presentations.
• Work independently to create documentation and original content resource material, with a particular focus on Business Requirement Documents (BRDs), Functional Requirement Documents / Specifications (FRDs/FRSs).
• Extract and analyze data using several tools (ServiceNow, Excel, Python, Splunk, SQL, etc.)
• Gather data and perform analysis in a timely manner and verify the accuracy of results.
• Transform data analysis into information for broad audience consumption, including stakeholders .and senior management, leveraging appropriate visualization and presentation techniques to drive decisions.
• Assist Project Management with prioritization and tracking the implementation of system requirements.
• Assist Development and QA as a SME on market surveillance technology.
• Assist Product Management with roadmaps, initiatives, and vendor engagement.
• Assist Operations with incident management, resolution, and root cause analysis.
• Adhere to company cybersecurity and global policies; protect confidential customer information and the company's intellectual property.
• Understand how the ICE markets, systems and technologies work.
• Occasionally assist in end user support activities (account administration, incident management and root cause analysis, and creating and maintaining business application / end user resources).
• Study new technology and remain technically current.

Knowledge and Experience

• Bachelor's Degree in Business Development, Economics, Finance, Mathematics, or related discipline.
• Must possess excellent written and oral communication skills.
• Must be results-oriented and self-motivated.
• Must possess a good working knowledge of software testing and building high quality software.
• Must be proficient in the use of Microsoft Office (Word, Excel, PowerPoint, and Visio).
• Technical and functional business writing skills required.
• Detail-oriented with demonstrated ability to write unambiguous requirements that do not imply design.
• Ability to effectively facilitate requirements gathering sessions, reviews and issue resolution involving multiple stakeholders.
• Demonstrates strong technical aptitude and understanding of how technologies impact delivery.
• Software product development, business analysis, quality assurance, or related experience highly preferable.
• Familiarity with Jira and Confluence preferable.