Job Description

Provide operational support and continuous improvement for financial systems and applications, ensuring reliable and efficient service delivery. Partner with business and technology stakeholders to manage day-to-day operations, user support, access management, and process execution. Drive process standardization, automation, and enhancement initiatives while ensuring compliance with SLAs, internal controls, accounting policies, and regulatory requirements. Support system stability, operational excellence, and a well-controlled financial technology environment.

Responsibilities

• Managing Oracle Operations process includes customer query, managing inbound & outbounds and application access.
• Support all Maintenance related activities in Oracle GL (EBS & Fusion) and associated modules like AHCS, Essbase etc.
• Support transition of Oracle EBS processes to Oracle Fusion cloud
• Ensure compliance with agreed SLA, internal guidelines, accounting policies/ protocols and managing internal and external audits.
• Ensure process health through metric-based governance.
• Support and participate in the process standardization, automation, and continuous improvement initiatives including business partner and customer initiatives.
• Collaborate with key stakeholders - Process Owners, Product owner, Technology partners.
• Always ensure Financial Integrity and proactively identifying risks.

Qualifications

• B.COM/B. Tech/ with a minimum of 2-3 years of experience.
• Strong experience in Oracle Cloud ERP (Financials - GL, AHCS, Projects etc.) implementation and/or support.
• Good functional knowledge of Finance specifically in the areas of financial accounting and reporting.
• Project & Change management exposure, including establishing new processes.
• Excellent verbal and written communication skills, coupled with strong customer management experience.
• Flexible to work in shifts as team require to have 24x7 support especially during the month close.