Job Description

The Card & Merchant Accounting & Control (CMAC) team manages the accounting of Card Spend, Remittances, Merchant Payments, and the Incentives Center of Excellence (COE), including Corporate Client Incentives, GNS Royalties, Merchant Rebates, and related accounting activities. The team also provides governance and oversight for Unclaimed Funds (Abandoned Property).

This role is part of the Abandoned Property COE, responsible for regulatory reporting, compliance, governance, and operational management of Abandoned Property Funds.

Responsibilities

The incumbent will support the end-to-end Abandoned Property process by executing operational activities, ensuring compliance with regulatory requirements, supporting customer servicing needs, and partnering with stakeholders to maintain a strong control environment.

Key Responsibilities

• Perform monthly Abandoned Property (ABP) ingestion governance activities.
• Execute input data validation, cleansing, and Tracker PRO uploads on a monthly basis.
• Assess upstream and downstream process impacts and collaborate with business partners including Global Servicing Teams, Global Supply Management (GSM), Controllership, and Technology teams.
• Prepare working files and supporting documentation for Final Due Diligence and sanctions screening processes.
• Manage internal and external customer inquiries, conduct transaction research in Tracker PRO, and ensure timely responses and system updates.
• Administer customer claims, including receipt, Tracker PRO updates, and submission of payment files to GSM Payments or Check Remediation teams.
• Prepare and support Abandoned Property (Escheatment) reporting and regulatory filings.
• Maintain compliance with internal controls, governance requirements, and regulatory obligations.

Qualifications

• Bachelor's Degree in Commerce (B.Com) or equivalent specialization in Commerce/Finance.
• 4 to 6 years of relevant experience in Accounting, Financial Operations, Compliance, Regulatory Reporting, or Controls functions.
• Strong accounting and financial controls knowledge.
• Proficiency in Microsoft Excel, Microsoft Access, and Mainframe systems.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to collaborate across teams and build strong stakeholder relationships.
• Attention to detail with a focus on accuracy, compliance, and operational excellence.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.