Discover your dream Career
For Recruiters

Global Product Customer Support [US Shift]

Sapiens Bangalore, India
Posted 1 month ago Permanent Competitive

Global Product Customer Support [US Shift]

Sapiens Bangalore, India
Global Product Customer Support [US Shift]
Location: Bangalore, India

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries.

Click the following link to learn more about Sapiens India

https://www.youtube.com/watch?v=VK66N3y8-ck

Job Description :

Main duties include:

  • Responsibility for providing solutions/workarounds to customer's problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
  • Supporting customers from a wide range of countries.
  • Providing product and installation consultancy, remotely or onsite.
  • Willingness to work beyond working hours when required.

Requirements:

  • Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
  • Excellent written and verbal English skills
  • 2-4 years of Experience with support for enterprise application systems/big and complicated systems.
  • Ability to work under pressure and provide solutions within the application itself and in the technical environment
  • High computer technical skills - knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

  • SQL knowledge
  • Experience working with financial banking systems
  • Web Servers knowledge
  • Please note: All work is conducted in English.

We Are

Sapiens International Corporation N.V. is a global leader of AI-centric, SaaS-based insurance software, delivering hyper-relevant experiences that are efficient, compliant, and innovative. With agile intelligence, Sapiens' solutions turn real-time data and human insight into precise action at every moment, across every risk.

The Sapiens platform includes agentic workflows accelerating every capability across policy, underwriting, claims, reinsurance, decisioning, and finance and compliance.

With more than 600 insurers in over 30 countries running on Sapiens, our deep industry expertise is the foundation of our long-term relationships, from initial implementation through to modernization and market transformation.

Sapiens is headquartered in London, serving customers in property and casualty, life, reinsurance, specialty, and workers' compensation from offices across North America, Europe, the Middle East, and Asia Pacific.

Your Recruitment Journey

We will keep you in the loop, as we focus on providing an inclusive screening and interview process. Each country has a local flavor, but here's what you can expect during our recruitment process:

Apply

Take the first step in our journey by submitting an application that reflects your skills, experiences, and professional aspirations.

1

Review

Your CV will be carefully reviewed by our talent team to explore how your unique skills and potential align with Sapiens' needs and culture

2

Interview

This is your opportunity to shine! Meet with our team, showcase your abilities, and learn more about Sapiens

3

Offer

If there's a great match, we'll extend an offer to welcome you to our team. This is the exciting moment when your new journey begins to take shape

4

Onboard

Once you accept, we'll guide you through a comprehensive onboarding process, introducing you to your new colleagues, roles, and the exciting challenges ahead

5

Disclaimer

Sapiens India does not authorize any third parties to release employment offers or conduct recruitment drives via a third party. Hence, beware of inauthentic and fraudulent job offers or recruitment drives from any individuals or websites purporting to represent Sapiens. Further, Sapiens does not charge any fee or other emoluments for any reason (including without limitation, visa fees) or seek compensation from educational institutions to participate in recruitment events.
Accordingly, please check the authenticity of any such offers before acting on them and were acted upon, you do so at your own risk. Sapiens shall neither be responsible for honoring or making good the promises made by fraudulent third parties, nor for any monetary or any other loss incurred by the aggrieved individual or educational institution.
In the event that you come across any fraudulent activities in the name of Sapiens, please feel free report the incident at sapiens to sharedservices@sapiens.com.
Job ID  39364
More Jobs From Sapiens
Assistant Manager
Sapiens
Bangalore, India
2 days ago Full time Competitive
Senior Project Manager
Sapiens
Bangalore, India
8 hours ago Full time Competitive
Agent Build Lead
Sapiens
Bangalore, India
3 days ago Full time Competitive
Senior Business Analyst
Sapiens
Bangalore, India
9 days ago Full time Competitive
AI Adoption & Enablement Lead
Sapiens
Bangalore, India
3 days ago Full time Competitive
L3 Architect
Sapiens
Bangalore, India
2 days ago Full time Competitive
Senior Developer - R&D
Sapiens
Bangalore, India
2 days ago Full time Competitive
AI Lead
Sapiens
Bangalore, India
2 days ago Full time Competitive
Information Security Operation Expert
Sapiens
Bangalore, India
2 days ago Full time Competitive
Principal Performance QA Engineer
Sapiens
Bangalore, India
10 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
Recommended Jobs
Technical Support Engineer- London
Options Technology
London, United Kingdom
Major Incident Manager
EUTELSAT SA
London, United Kingdom
CITIC CLSA
Senior Project Manager, Infrastructure, IT
CITIC CLSA
London, United Kingdom
MUFG Bank, Ltd.
Vice President, Identity and Access Management
MUFG Bank, Ltd.
London, United Kingdom
McCabe & Barton
Investment Technology Product Owner
McCabe & Barton
London, United Kingdom