• New headcount - 12 months contract
• Asset Management

About Our Client

Asset Management Company

Job Description

As an IT Administration and Support, Assistant Manager, your main responsibilities will include:

IT Operations & Support

• Manage IT service requests, user access, onboarding/offboarding, and general IT administration.
• Track and maintain request status, documentation, and issue resolution records.
• Provide first-line support and coordinate issue escalation where required.

Stakeholder & Project Coordination

• Act as a key contact for business IT enquiries and support issue triage.
• Coordinate with internal technology teams and external vendors to resolve incidents and deliver solutions.
• Monitor progress, manage follow-ups, and communicate updates to stakeholders.

Process Improvement & Automation

• Identify opportunities to improve workflows through standardisation and automation.
• Develop and maintain simple automation tools and utilities using VBA and Python.
• Support testing, documentation, and governance for locally developed solutions.

The Successful Applicant

A successful IT Administration and Support, Assistant Manager should have:

• Experience in IT support, IT operations, or IT coordination within a corporate environment.
• Strong hands-on skills in:
  • Excel VBA, Python scripting
• Strong troubleshooting, problem-solving, and stakeholder management capabilities.
• Ability to manage multiple priorities with a high level of ownership and attention to detail.
• Experience supporting Bloomberg Terminal users.
• Exposure to AI / Generative AI tools and automation use cases.
• Experience supporting business-critical local applications and tools.
• Knowledge of APIs, databases, and data automation concepts.

What's on Offer

• Hybrid working arrangement