Key Responsibilities

• Partner with business and operational stakeholders across servicing, claims, purchasing, and finance to gather and document business and data requirements.
• Translate requirements into functional specifications, process flows, data mappings, user stories, and acceptance criteria.
• Analyse and validate data flows across policy administration, claims, servicing, procurement, and reporting platforms.
• Support data migration, data quality, reconciliation, workflow optimisation, testing, and UAT activities.
• Work closely with business and technology teams to deliver data-driven solutions and operational improvements.

Requirements

• 8+ years of experience as a Business Analyst, Data BA, or Insurance BA within insurance or financial services.
• Strong knowledge of insurance operations, including servicing, claims, policy administration, purchasing/procurement, reporting, and reconciliation processes.
• Hands-on experience in data analysis, data mapping, source-to-target mapping, data validation, and issue resolution.
• Experience working with insurance systems, claims platforms, servicing applications, and enterprise data initiatives.
• Proven experience in Agile delivery environments, including JIRA, user story creation, backlog refinement, UAT support, and Scrum ceremonies.
• Strong stakeholder management skills with the ability to collaborate across Business, Operations, Claims, Finance, Compliance, and Technology teams.
• Cantonese and English communication skills are required.