Responsibilities

Operation Monitoring

• Oversee daily operations for the Corporate Solutions business, ensuring compliance with all internal and external benchmarks and guidelines.
• Optimize resource allocation to drive maximum effectiveness and operational efficiency.
• Monitor outsourcing service performance and productivity; liaise with vendors to uphold established service-level agreements.
• Conduct regular service-level evaluations to confirm alignment with business expectations.
• Ensure strict adherence to internal controls, thoroughly documenting processes in Internal Control Reports.
• Manage the Quality Control cycle, partnering with vendors to identify and resolve discrepancies in digitized documentation.

Project and New Process Coordination

• Partner with Corporate Solutions to interpret and implement emerging regulatory requirements from oversight bodies and auditors, ensuring vendors achieve timely compliance.
• Lead feasibility studies for proposed system enhancements, delivering strategic recommendations and actionable improvement plans.
• Oversee the rollout of enhancements, verifying successful execution and alignment with organizational objectives.
• Collaborate with IT to capture detailed user requirements, coordinate user acceptance testing (UAT), and drive comprehensive business process improvement initiatives.

Process Optimization & Support Services Management

• Conduct deep-dive workflow analyses across departments to uncover modernization opportunities—leveraging digital tools and automation to streamline operations and boost service quality.
• Drive continuous improvement by identifying and removing process bottlenecks, simplifying handoffs, and institutionalizing best practices for peak efficiency.
• Lead the rollout of business process improvement initiatives, coordinating stakeholders, tracking milestones, and ensuring measurable outcomes.