Key Responsibilities

• Act as the primary liaison between business stakeholders, technology teams, and external vendors to ensure clear communication and alignment.

• Drive project delivery for the One Web One App initiative, including planning, tracking progress, managing risks, and resolving blockers.

• Gather, document, and prioritise business requirements; translate them into clear user stories, process flows, and functional specifications.

• Support end-to-end project activities including UAT planning and execution, defect management, and go-live readiness.

• Coordinate cross-functional teams to deliver customer-facing web and app enhancements that improve user experience and operational efficiency.

• Prepare regular progress updates and reports for management and stakeholders.

• Identify process improvement opportunities and contribute to the continuous optimisation of digital channels.

Requirements

• Proven experience as a Business Analyst and/or Project Manager in banking or insurance, preferably on digital transformation or customer-facing platform projects.

• Strong track record of delivering customer-facing web and/or mobile app projects.

• Excellent communication, stakeholder management, and coordination skills, with the ability to work effectively across business and technology teams.

• Experience with Agile methodologies and tools such as JIRA, Confluence, or similar.

• Ability to manage multiple workstreams, track progress, and escalate issues proactively.

• Experience with UAT coordination, test case management, and go-live support is highly desirable.

• Fluent in English and Cantonese; Mandarin is an advantage.

• Relevant certifications (e.g. Scrum Master, PMP, or equivalent) are a plus.