You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Responsibilities

• Review and evaluate the governance framework of brokerage channels to ensure compliance with regulatory requirements and internal policies.
• Develop and maintain workflow manuals and procedures to streamline sales processes and enhance operational efficiency.
• Conduct risk assessments to identify potential risks in the sales team's activities, including regulatory compliance, data security, and operational processes.
• Develop risk mitigation strategies and implement controls to minimize identified risks.
• Generate reports and analyze data to provide insights and recommendations to senior management for strategic decision-making and risk management.
• Perform broker administrative tasks, including managing contracts, documentation, and resolving any issues or inquiries
• Conduct regular audits and assessments to identify areas for improvement in sales processes, sales techniques, and customer interactions.
• Implement sales quality tracking mechanisms to monitor the performance and adherence of the sales team to quality standards.
• Collaborate with cross-functional teams to implement process improvements and drive initiatives to enhance sales team performance
• Develop and deliver training programs to enhance the sales team's knowledge and skills in maintaining sales quality and risk management.
• Stay up to date with industry trends, market conditions, and regulatory changes affecting the business..

Job Requirements

• Bachelor's degree in Business Administration, Risk Management, or any related field.
• 5 - 6 years' experience in sales support, operations, risk assessment, or a similar role within the insurance industry.
• Excellent understanding of risk assessment methodologies and the ability to identify and mitigate potential risks.
• Strong knowledge of distribution channel governance and regulatory requirements.
• Experience in implementing and managing sales quality tracking systems.
• Proactive, attentive to details with excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Proficient in generating reports and analyzing data using relevant software.

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

Job Category:
Sales - Distribution Support

Posting End Date:
25/09/2026