Local Support Technician (m/f/d) MeTS

Your future career

We are offering you a unique opportunity to join the Corporate IT Department of the newly combined Magellan + Merlin organisation as a Local Support Technician. With 12 positions across France, the UK, Germany, Spain, and India, the IT Corner team provides on-site IT support to ensure that every employee benefits from a seamless and productive digital workplace experience.

As a Local Support Technician (IT Corner), you will be the first point of physical contact for employees requiring IT assistance. You will handle hardware and software support, device deployment, meeting room technology, onboarding IT setup, and VIP support.

Your future missions and responsibilities

A. On-site IT support & troubleshooting

• Provide hands-on IT support to employees at the designated office location (IT Corner).
• Diagnose and resolve hardware, software, and connectivity issues (laptops, monitors, peripherals, printers).
• Support meeting room technologies: video conferencing, display systems, audio equipment.
• Escalate complex issues to Workplace, IAM, or Technical Lead / LAN teams as appropriate.
• Ensure timely resolution of incidents in line with defined SLAs and quality standards.

B. Device lifecycle & deployment

• Manage the local device lifecycle: imaging, provisioning, deployment, and decommissioning.
• Ensure proper configuration of devices with M365, security tools, and corporate applications.
• Maintain local hardware inventory and coordinate with the central Workplace team for stock management.
• Support hardware refresh programmes and asset tracking.

C. Employee onboarding & offboarding

• Set up IT equipment and access for new joiners (laptops, accounts, badges, mobile devices).
• Ensure a smooth IT onboarding experience in collaboration with HR and the Service Desk.
• Manage IT offboarding: equipment recovery, access revocation, data wipe procedures.

D. VIP support & local coordination

• Provide dedicated support for VIP users and senior management as needed.
• Act as the local IT point of contact for office management and facilities teams.
• Coordinate with the central Corporate IT team for site-specific projects.

E. Continuous improvement & knowledge sharing

• Contribute to the knowledge base with solutions for recurring local issues.
• Participate in training and skill development programmes organised by the Workplace team.
• Propose improvements to local support processes, tools, and user experience.
• Support GenAI-powered self-service initiatives to reduce support ticket volume.

Who are we looking for?

Technical skills

1. Solid experience in end-user IT support: hardware troubleshooting, software installation, network connectivity.
2. Good knowledge of Windows, MacOS, M365 suite, and endpoint management tools (Intune).
3. Understanding of basic network concepts (LAN/Wi-Fi, VPN, printing).
4. Familiarity with ITSM tools (ServiceNow or equivalent) for ticket management.
5. Ability to manage device lifecycle and asset inventory.
6. Fluent in local language; English required for international coordination.

Behavioural skills

1. Strong service orientation and empathy for end users.
2. Excellent interpersonal and communication skills.
3. Rigor, reliability, and ability to prioritise in a dynamic environment.
4. Team spirit with ability to work autonomously.
5. Proactivity and continuous improvement mindset.

Education

1. Bachelor's or Master's degree in IT, computer science, or equivalent professional certification.

Experience

1. Minimum 2 to 4 years in on-site IT support or end-user services.
2. Experience in a corporate or multi-site environment is a plus.
3. Prior experience in an IT transformation or migration context is valued.

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Information at a Glance