Your new role will include but will not be limited to:
• Obtain all relevant information to handle customer enquiries• Provide accurate and timely pricing and availability information for products and services• Process orders promptly and accurately in line with company policy and procedures• Ensure any follow-up action for customers is organised to meet deadlines• Communicate and coordinate with other departments to ensure effective customer service• Handles customer complaints in the first instance and escalates where required• Take telephone and email sales from customers• Enter sales orders into the ERP system• Maintain accurate records• Issue picking slips for orders• Raise credits/claims/returns/faulty requests• Nominate and monitor customer order delivery dates• Make outbound calls to customers• Provide support with any coordination or administration activities
What you'll need to succeed
Similar experience in a high-volume environment attending to customers would be a must. Excellent communication and time management skills are essential. Knowledge of SAP or similar ERP would be ideal.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
