Property Claims Handler - Insurance Brokerage - Melbourne - Hybrid Property Claims Handler
Join a growing insurance brokerage and play a key role in delivering exceptional claims outcomes for commercial and domestic clients.
Hays Insurance is partnering with a well-established insurance brokerage in Melbourne's eastern suburbs to recruit an experienced Property Claims Handler. With a dedicated claims function and a strong client-first culture, this organisation has built a reputation for providing expert advice and hands-on support when clients need it most.
This is an excellent opportunity for an insurance claims professional who enjoys managing the full claims process, building strong stakeholder relationships, and helping clients navigate complex property claims.
Your New RoleAs a Property Claims Handler, you will be responsible for managing a portfolio of property claims from first notification through to settlement. You will act as the key point of contact for clients while working closely with insurers, loss adjusters, assessors and restoration providers to achieve positive outcomes.
Your responsibilities will include:

• Managing end-to-end property claims across commercial and domestic portfolios
• Reviewing policy coverage and supporting claim strategy discussions
• Liaising with insurers, assessors, builders and other service providers
• Providing regular updates and guidance to clients throughout the claims journey
• Negotiating claim outcomes and advocating on behalf of clients
• Maintaining accurate claims records and documentation
• Ensuring claims are managed efficiently while meeting compliance requirements

What You'll Need to Succeed

• Previous property claims experience in broking, insurance or underwriting
• Strong understanding of claims processes and insurance policy wording
• Excellent communication and relationship management skills
• Ability to manage competing priorities and deadlines
• A proactive and solutions-focused approach
• Strong attention to detail and organisational skills

What You'll Get in Return

• Join a respected insurance brokerage with a strong market reputation
• Good salary offering, which is negotiable depending on your experience
• Supportive and collaborative team environment
• Stable and growing business with long-term career opportunities
• Exposure to a diverse range of property claims
• Competitive salary package based on experience
• Convenient Eastern Subvurbs location with on-site parking

What You Need to Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #3014862