CIMD - Consumer Finance - Payments and Reconciliation Operations Team Lead - Analyst - Richardson, TX

  • Competitive
  • Dallas, TX, USA
  • Permanent, Full time
  • Goldman Sachs USA
  • 21 Mar 19

CIMD - Consumer Finance - Payments and Reconciliation Operations Team Lead - Analyst - Richardson, TX

MORE ABOUT THIS JOB Consumer and Investment Management (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

Consumer
Consumer, externally known as Marcus by Goldman Sachs, is comprised of the firm's digitally-led consumer businesses, which include our deposits and lending businesses, as well as our personal financial management app, Clarity Money. Consumer combines the strength and heritage of a 150-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

RESPONSIBILITIES AND QUALIFICATIONS Requirements:

  • Relevant industry expertise in a portfolio of large scale accounts
  • 2-5+ years of experience with direct management of internal servicing operations
  • Broad based knowledge of all aspects of contact center servicing, back office operations, investigation /resolution/reconciliation processes, including applicable regulatory requirements
  • Knowledge of ACH, Lockbox, Bill Pay, Debit/Credit network settlement processing or similar procedures is a plus
  • Comfort with working with multiple stakeholders (Product Controllers, Treasury and servicing teams) to resolve discrepancies
  • Strong understanding of key performance metrics and drivers. Ability to define and manage KPIs for a world class customer centric operations team.
  • Ability to execute back office operational strategy for digital products
  • Ability to communicate effectively with operations leadership as well as junior contact center agents
  • Ability to establish and maintain a culture of risk management and compliance while delivering a world class customer experience in a contact center operation
  • Experience in delivery of digital self-servicing tools that prevent excessive contact center calls and proactively resolve customer servicing issues


ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2019. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.