Senior User Experience Researcher

  • Competitive
  • New York, NY, USA New York NY US
  • Permanent, Full time
  • Bloomberg
  • 20 Jun 18 2018-06-20

Senior User Experience Researcher

As a Senior UX Researcher in our Enterprise Products group, you will play a crucial role in enhancing Bloomberg's iconic Professional Service, aka the Terminal, on the desktop and mobile.

The UX Research team answers the driving questions posed by our designers and product teams. We evaluate early stage concepts to help establish direction and assess the effectiveness of products as they are being adopted. As practice experts, we mentor UX designers in their research efforts. We evangelize the value of UX research and thoughtful design through session observations, presentations and lab tours, and outreach to the larger UX community. Our mission is to make the complex, simple.

What's the role?
UX Researchers are responsible for leading qualitative user research initiatives that inform critical decisions for current and future Bloomberg products. They work closely with cross-product teams to design and execute exploratory field studies with users and subject-matter experts. Additionally, they plan, recruit for, and conduct usability analyses in our state-of-the-art usability lab, in the field, or using remote tools. They draw upon years of experience conducting user research and their knowledge of design principles to conduct various types of usability inspections -- identifying key issues that are likely to arise within and across our products.

UX Researchers collaborate closely with designers, product managers, and engineers and deliver persuasive and compelling findings to executive stakeholders. The ideal candidate is driven by the desire to be a user advocate and is passionate about gathering insights based on direct observation to create products that are intuitive and satisfying.

We'll trust you to:

  • Work collaboratively with project stakeholders (product managers, interaction and visual designers, engineers, sales) to define research goals and create research plans
  • Conduct client-site, lab-based, guerilla-style, or remote interviews
  • Conduct usability inspection methods (heuristic evaluations, cognitive walkthroughs, etc.) on various products
  • Conduct online research (surveys, card sorts, tree tests, remote usability tests, etc.)
  • Review usage statistics to inform qualitative research

You need to have:
  • Demonstrated ability to design and execute exploratory field studies, usability inspections, and lab studies
  • 5+ years of experience in user experience research in an business setting
  • Superior verbal and written presentation skills to communicate clear, concise findings and actionable recommendations to designers, engineers, project managers, and executives.
  • Working knowledge of recording / logging tools such as Ovo Studios, Morae, Camtasia, etc.
  • B.S. in Human-Computer Interaction, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related field is preferred; M.S. or Ph.D. is highly desired.
  • Flexibility to travel (10%), including internationally

Portfolio:
Please note that our application requires a portfolio submission. Make sure to provide us with a link to your portfolio or submit a pdf when you apply.

Your portfolio should include deliverables that display your mastery of methodologies. Ideally you would have something to show how you helped conceive a product or service (Persona, User Journey, Workflow Diagram, etc.) and something to show how you conducted an evaluion (Usability report, Heuristic Review, etc.).

We are as interested in seeing details about your process (ex: research plan, discussion guide) as we are in seeing the quality of your reporting.

Please do not, without proper consent, share or disclose to Bloomberg any confidential or proprietary information that you may have obtained in connection with employment with any other employer, or which may be considered the Work Product of any other individual or entity.

We'd love to see:
  • Experience with statistical analysis, including large scale usability studies
  • Familiarity working in financial domains
  • Experience evaluating platform-level functionality (such as operating system features and user interface toolkits) is a plus
  • Knowledge of eye-tracking methods

If this sounds like you:
Apply if you think we're a good match. We'll get in touch with you to let you know the next steps but in the meantime feel free to learn more about our division and our UX team.
https://www.bloomberg.com/professional
https://www.bloomberg.com/ux

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.