Senior GCC Analyst Senior GCC Analyst …

in New York, NY
Permanent, Full time
Be the first to apply
in New York, NY
Permanent, Full time
Be the first to apply
Senior GCC Analyst
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

To learn more about what a career at CME Group can offer you, visit us at .

The Senior Globex Support Analyst has achieved technical proficiency and knowledge of electronic trading systems.  The Senior Globex Support Analyst is expected to demonstrate the following traits:
•             Strong customer service talent that continually strives to achieve customer satisfaction
•             Sound verbal, written, and analytical skills that showcase thoughts, problems, and solutions
•             Proactive and self-motivated, effort driven work ethic that strives to over achieve
•             Excellent teamwork qualities that enhance the group is a must-have
•             Flexibility within their role as the needs of CME Group evolve to support new technology

Responsibilities will include and not be limited to the following:
•             Field customer inquiries relating but not limited to Globex functionality, market events, connectivity, business technology, and product schedules
•             Fluently conduct architectural discussions regarding current and future states of Globex or other trading systems
•             Perform technical investigations for both internal and external clients - be able to articulate difficult and complex problems and solutions to a broad range of audiences
•             Develop ad-hoc queries and perform complex data analysis to support or change policy, process, procedures and technology
•             Support of all deployments including bug fixes and new functionality (This may include weekend or after-hours support from time to time)

Principle Accountabilities
Utilizing skilled proficiency, execute duties that provide accurate, precise, timely information to consumers of our services while minimizing risk to these consumers and to CME Group.  Quickly identify the business need in order to understand the consequence and impact.  Measure the sense of urgency and determine the best course of action. 

The Senior Analyst will display a working knowledge of the following GCC Tech and GCC primary duties:
•             Critical assistance involving order cancel, status, and net positions
•             Provide functional and technical support for our all electronic trading and clearing systems and applications such as iLink, MDP, CME Direct, Drop Copy, STP, Corvil, Splunk, FIX Protocol, etc.
•             Proactively perform mission-critical impact analysis utilizing all tools at your disposal
•             Respond, investigate and properly escalate alerts and issues impacting system/market performance and integrity
•             Continually evaluate current process and procedure and when necessary improvise and introduce new ways to improve efficiency

Customer Service - Support and foster the image and brand of GCC and CME Group through all interactions with customers. 
The Senior Analyst will consistently display the following characteristics:
•             Professional communication and conduct
•             Friendly tone through written and verbal correspondence
•             Provide concise, thoughtful, and deliberate responses
•             Accountability for one's actions/work
•             Treat customer concerns with high importance

Teamwork - Continue to strengthen the GCC's culture of teamwork by identifying and maximizing opportunities for cooperation, coordination and collaboration. 
The candidate should be able to consistently demonstrate:
•             Be approachable, courteous and proactive to teammates requiring assistance
•             Receptive to feedback and a willingness to improve both personally and professionally
•             Possess a solution-oriented mindset when confronted with challenges or when voicing concerns
•             Participate in various projects and ensure the team is knowledgeable and prepared to support upcoming enhancements

Required Qualifications
Bachelor's Degree or relevant work experience
3+ years of trading industry experience
Excellent communication (written and verbal) and organizational skills
Prior customer support experience in a customer facing, high stress, fast paced environment
Proficient in MS Office programs
Familiarity with Unix based systems
Basic understanding of the FIX Protocol   

Additional desirable qualifications
Basic understanding of network protocols, topology and tools
Familiarity with databases and data storage
Experience with tools such as Splunk and Corvil
Demonstrable knowledge solving problems based on facts

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