Corporate Services - Digital Creative Vice President

  • Competitive
  • New York, NY, USA
  • Permanent, Full time
  • Morgan Stanley USA
  • 21 Mar 19

Corporate Services - Digital Creative Vice President

Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career -- a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile
Corporate Services provides a robust portfolio of global services utilized daily across the firm to enable productivity, efficiency, safety, optimized business models and an enhanced employee experience in the workplace. We have over 5,000 staff managing a multi-billion dollar scope of services including Real Estate and Location Strategy; Real Estate Portfolio and Transaction Management; Property Management; Corporate Travel; Corporate Security & Investigations; Corporate Information Management; and Regional Client Services; and Office of the COO.

Corporate Information Management ("CIM") oversees the information lifecycle from information discovery to creative design, presentation and output, distribution, storage and retention. Our Global Creative Studios reside within CIM, and are located in three international hubs (NY, London and Tokyo) with offshore and local representation in 10+ major markets. Together, these teams deliver an integrated suite of services including graphic design, digital, presentations and multimedia to clients around the world.

Job Summary
This position reports to the Global Head of Client Services, and is an exciting opportunity to help build the culture and approach for our Digital Studio. Our Global Creative Studios team is passionate, hardworking and resourceful in developing creative solutions that bring our brand to life across all of our core businesses. As the Digital team advocate, you will align with other team directors to articulate a clear creative vision and ensure that design thrives across touch points. You think strategically and always have the desire to go beyond pure aesthetics and incorporate business goals into design. You are influential, persuasive and personable. You have the unique ability to be the face of our global team when pitching creative to our internal clients.

You must have a stellar digital design background, be comfortable working with cutting edge HTML/CSS and email practices, be experienced in UX/UI, be eager to lead teams and manage people, and have outstanding client communication and relationship-building skills. The ideal candidate will partner closely with Marketing, Corporate Communications, Corporate Affairs, Human Resources, Wealth Management, business units and other colleagues across the Firm to deliver key initiatives.

Primary Responsibilities
- Provide an integral voice for the ongoing evolution of Digital design at Morgan Stanley, including:
- Promoting user-centric design methodology, including usability, user journeys and user experience
- Identifying new trends in digital marketing, evaluating new technologies and ensuring the optimal technology/strategy/resources are in place
- Assessing, building and strengthening digital capabilities within regional teams
- Drive Digital Design Studio strategy and oversee all digital initiatives within Global Creative Studios, including:
- Owning, articulating, presenting and evangelizing creative direction of our digital experiences
- Developing global digital creative approach and standards, and ensuring adoption by global teams
- Creating sophisticated and functional digital experiences to represent our brand
- Directing the development of interactive and multimedia brand assets, including websites, emails, advertising assets, streaming media and more
- Developing creative plans for new initiatives that incorporate scalable design solutions for flexible use in worldwide markets
- Providing guidance and approval for scoping projects, cost estimates and schedules
- Helping to define and prioritize Digital design workflow and projects, and assisting in establishing internal creative and production processes
- Working closely with other Global Creative Studios team directors to establish efficient workflows for digital-related projects
- Creating and monitoring global SLAs
- Understand our business and internal clients; work closely and regularly with them in person
- Conceptualize, develop, execute and maintain design concepts throughout all phases of a project
- Partner with other Global Creative Studios team directors and designers as well as program managers, Marketing, Digital Strategy and business units to deliver high-quality experiences from conception until launch
- Problem-solve quickly to unblock other teams, while building a learning environment that empowers the entire team to solve problems
- Bolster the output of the creative team and leverage specialty talent we otherwise don't always have access to in-house, as needed


Knowledge, Skills & Attributes
- Advanced knowledge of design software, including Adobe InDesign, Photoshop, Illustrator, Animate. Adobe After Effects software knowledge a plus
- Knowledge of agile methodology, online coding languages (e.g., CSS, HTML, HTML5), UI/UX systems (Sketch, InVision) and online content management systems
- Mobile/Web design and development skills A MUST
- Demonstrate flexibility, commitment to team, a positive attitude and enthusiasm for developing and inspiring others by providing guidance and sharing knowledge
- Strong judgment, problem-solving and decision-making skills
- Commitment to working in a fast-paced environment while maintaining a calm and professional relationship with clients, coworkers and management.

Education & Experience Requirements
- Bachelor's degree in graphic or interactive design
- 5+ years of professional experience in design, advertising and/or corporate branding. Minimum 5 years management experience.
- Exceptional project management, web, app, UI/UX and graphic design skills