Client Services Representative - Bilingual (English-Spanish)

  • Competitive
  • West Palm Beach, FL, USA
  • Permanent, Full time
  • Interactive Brokers
  • 17 Oct 17 2017-10-17

Client Services Representative - Bilingual (English-Spanish)

Overview

Interactive Brokers is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisors, and introducing brokers. Our clients have access to more than 100 market centers in 25 countries from a single account. We are the lowest cost provider of brokerage services and the largest U.S. electronic broker based on daily average revenue trades executing 657,000 trades per day (First Quarter 2017 results). At Interactive Brokers, you will be part of a dynamic, multinational, fast paced, results oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.

Interactive Brokers seeks high-level, serious individuals with the financial services industry background and professional demeanor suitable for interaction with an experienced and active clientele base. The ideal candidate will have a strong math and technical aptitude, the ability to troubleshoot and explain complex subjects, and the capacity to identify opportunities for technology-based improvements.

Responsibilities


  • Resolve routine and complex client service issues in a thorough and expeditious manner, utilizing sound judgment with an emphasis on courtesy.
    Client inquiries typically encompass a broad array of themes including:

    • Operability of IB Trader Workstation, Web Trader and Mobile Trader execution platforms including trading modules and analytical tools; Cash deposit and withdrawal activity, position transfers, and account administrative functions.

    • Product availability and attributes; Exchange, clearing and depository functions; Order types and routing logic; Order status, trade and delivery settlement, exercise & assignment, expiration processing, and corporate actions.

    • Margin calculations; Commission structure, interest and fee.

  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance on common issues. Contribute to the development of client service systems, policies and procedures.


Qualifications

  • Bachelor's or advanced degree is required.
  • Experience in financial services position (e.g., brokerage, banking, trading, exchange or clearinghouse).
  • Strong verbal and written communication skills to accommodate client inquiries directed via telephone, email or online chat.
  • In depth understanding of the following financial instruments: stocks, securities options, futures, options on futures, foreign exchange and fixed income.
  • Working knowledge of various exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
  • Registrations: FINRA Series 7, 63 or ability to obtain licenses.
  • Fluency in English and Spanish required.