Desktop Support Specialist

Desktop Support Specialist A leading financial services company are looking for a Desktop Support Specialist to join their small and highly technical team in their fantastic 21st floor office.

Desktop Support Specialist

A leading financial services company are looking for a Desktop Support Specialist to join their small and highly technical team in their fantastic 21st floor office.

RESPONSIBILITIES

  • Working within a shift rotation to provide London support coverage from 7am - 6pm
  • Troubleshooting support for hardware, Windows 7, Windows 10 operating systems
  • Acting as an escalation point for junior members of the team
  • Contributing towards 'follow the sun' support model, working closely with global teams in US and APAC
  • Daily interaction with all internal stakeholders with regards to support issues
  • Efficiently create and track issues within an incident-management system

QUALIFICATIONS

Required

  • ITIL, MCSA, MCDST, or CompTIA A+ certification
  • At least 3 years' hands-on support experience in a Windows 7/8/10 desktop administration or support role, preferably from a financial services institution with at least 100 PC's
  • Proficiency in developing and modifying scripts to automate tasks with PowerShell or VBScript
  • Diverse troubleshooting skills to investigate system issues (event logs, GPResult, perfmon, process dumps)
  • General understanding of Active Directory (GPO, OU, Groups)
  • General network knowledge and troubleshooting (HTTP,DNS, DHCP protocols, TCP/IP stack with known ports and basic commands)
  • Experience troubleshooting remotely (psexec, WMI, RPC)
  • Excellent interpersonal/ customer service skills
  • Knowledge of desktop PC hardware and components

Desired

  • Experience with virtualization technologies: VMware, Hyper-V
  • Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SMS), Windows enterprise technologies, DFS, IIS, SQL Server
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Application Packaging using Windows Installer (.MSI) and SMS Installer