This is an excisting opportunity to join a newly created Head of Real Estate Servivces to provide comprehensive property management services across all direct investment property funds. You willr eport to and support them in implementing the property management strategy to move Aviva Investors towards becoming "the Landlord of Choice".

  • Negotiable
  • London, England, United Kingdom
  • Permanent, Full time
  • Aviva Investors
  • 20 Mar 19

Associate Director, Real Estate Services - London

Associate Director, Real Estate Services - Global Real Estate

The Role

This is an excisting opportunity to join a newly created Head of Real Estate Servivces to provide comprehensive property management services across all direct investment property funds. You willr eport to and support them in implementing the property management strategy to move Aviva Investors towards becoming "the Landlord of Choice".

Responsibilities

  • Lead the development of and implement the agreed strategy for property management services, imbedding Customer Experience at the heart of it.
  • Manage the appointment and oversight of all managing agent instructions to include KPI/performance monitoring and reporting, tenders and drafting and negotiating appointment contract documents.
  • Develop a European panel of managing agents and the corresponding suite of appointment documents in each jurisdiction.
  • Manage and update (to include negotiating) the standard property management fee matrix.
  • Update, improve and standardise managing agent processes.
  • Ensure property managers embrace all current legislation and comply where necessary.
  • Develop and improve reporting from property managers in a more data driven and analytical direction in-line with our new asset management objectives.
  • Manage the property insurance programme for all direct property investment funds, agreeing the annual strategy and ensuring the insurance brokers implement.
  • Manage the appointment and oversight of all insurance broker instructions.
  • Manage the oversight of the annual insurance valuation programme to ensure all assets have sufficient insurance cover at all times.
  • Develop and maintain robust health and safety management reporting (to include fire risk assessments, water and asbestos management) and the use of the risk management software.
  • Manage property asset management problems from the Real Estate Team and recommend, advise and direct on appropriate action.
  • Monitor and assess legislation and keep at the head of best practice and requirements.
  • Maintain a suite of comprehensive standard appointment documentation suitable for asset management activities. Review regularly to keep in-line with market practice, legislation and internal risk profiles.
  • Build and maintain relationships with Aviva Investor/Aviva personnel globally.
  • Building and maintain effective working relationships with third party service providers.
  • Line manage a team of Real Estate Support Executives dealing with document execution, consultant appointment management and real estate transaction workflows.
  • Manage risks, audit and processes relating to property management and insurance services.
  • Extensive input into developing and improving our Asset Management platform Yardi - improving the quality of data received from the property managers into it and the outputs and reporting derived from it.
  • Work with colleagues to develop best practice and efficient processes on Real Estate Team wide initiatives.

Requirements

  • Experience within a similar role.
  • Proven extensive experience of the UK Commercial property market to include demonstrable knowledge of property law, regulations and asset management best practice.
  • Experience of strategy development and implementation of property management services.
  • Line management experience, demonstrating the ability to lead and motivate a small team.
  • Experience managing a property insurance programme and demonstrable knowledge of property insurance requirements.
  • Experience drafting and negotiating contracts (alongside lawyers).
  • Experience reporting to clients and senior management on supplier performance metrics.
  • Demonstrate experience of working within a results driven role.
  • Demonstrate experience of accountability and the ability to work autonomously and with self-direction.
  • Demonstrate experience of building strong external relationships with suppliers, and experience of effectiveness in both the good and challenging periods of supplier management.
  • Demonstrate a proactive mentality with strong organisational skills and time management.
  • Proven ability to multi-task - implementing strategic aims alongside the day to day property management needs.
  • Demonstrate excellent written and oral communication skills and outstanding attention to detail.

About us

We are proud to be a different kind of asset manager; our intelligent and innovative solutions are based entirely around our clients' needs, not ours.

Aviva Investors is a global asset manager with expertise in real estate, fixed income, equity, multi-asset and alternative investments. We are proud to stand out in our field as our intelligent solutions are based around our clients' objectives, not ours.

You will be assessed against the Aviva values: care more, kill complexity, never rest and create legacy.