Service Introduction Lead

  • Competitive
  • Dunstable, England, United Kingdom
  • Contract, Full time
  • Morgan McKinley
  • 24 Apr 19

Service Introduction Lead

Service Introduction Lead - Dunstable - £460 per day

Overview:

A multinational company have a new opportunity for a contract Service Introduction Lead, to provide Service Design and Transition expertise to support their 19/20 portfolio delivery.

You will report directly to the Head of IT and will be responsible for managing a team so previous experience leading a team is essential.

Responsibilities

  • Report directly to the Head of IT and will be responsible for managing a team so previous experiecne leading a team is essential.
  • Lead and manage the various service team functions in the areas of application support
  • Point of escalation and coordination for the service management teams
  • Working with the head of IT Service and Operations to build a set of shared objectives and principles for service operations
  • Day to day liaison for the Application support, technical support and Outlet Support team
  • Oversight of the activities of the environment and release management team
  • Management of major incidents
  • Establishing relations with key suppliers and managing these to aid in the successful delivery of IT service

Required Skills
  • Working knowledge and hands on experience of service management processes and procedures
  • Direct experience of managing major incident processes
  • Approachable, enthusiastic and empathic team leader
  • Tenacious, robust in approach and willing to flex into activities that don't fall directly under their direct job description if required
  • Working knowledge of ITIL processes (particularly change management)
  • Ability to work with key/senior stakeholders
  • Ability to work with multiple suppliers

Morgan McKinley is acting as an Employment Business in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.