Technical Consultant

  • Competitive
  • Singapore
  • Permanent, Full time
  • Morgan McKinley Singapore
  • 15 Oct 18

Technical Consultant

Morgan McKinley is currently working with a leading Consultancy who are actively looking out for a Technical Consultant to join their team.

Job Responsibilities:

  • Engage in professional services (installation & consulting) linked to I360 Suite & specializing in WFM
  • Technical troubleshooting of I360 suite & specializing of WFM function
  • L1 & L2 support for I360 Product and specializing in WFM
  • Good communication and Analytical skills
  • End to end ownership for issues & project handling
  • Customer engagement handling
  • End user training
  • Business / application consultancy

Ideal candidate:
  • At least 5-7 years' experience of providing technical post-sales support service to clients, preferably gained from within the Telecommunications/IT/Contact Center marketplace.
  • Administration and maintenance of Enterprise level Application will be an added advantage.
  • Microsoft Certification is must
  • Excellent knowledge of IT security issues (firewall, Microsoft security, IIS lockdown)
  • Excellent Knowledge in communication - network structure (LAN, WAN) protocols (TCP-IP) and communication equipment functionality (hubs, switching hubs, routers)
  • Knowledge in databases (SQL server 2000) and SQL commands
  • Knowledge in hardware -- Servers H/W modules, RAIDs

If you are interested in this role, please contact Sistla Vaishnavi at svaishnavi@morganmckinley.com.sg - EA Registration: R1551514

If you know someone that is perfect for this position, feel free to share this opportunity with them as we have an exciting referral rewards program waiting for you.

Morgan McKinley
EA Licence No: 11C5502
Registration No: R1544008