ICS Business Manager

  • Competitive
  • Singapore
  • Permanent, Full time
  • Experian Singapore
  • 24 Apr 19

ICS Business Manager

BROAD FUNCTION

  • Manage existing member base, with clear segmentation. Develop membership strategies addressing the concerns of the segments.

  • Develop segment specific value propositions to drive client engagement.

  • Manage member base growth and engagement, to create a strong credit bureau community.

  • Develop and implement the strategy to increase adoption across the market, as well as increased engagement from the existing member base.

  • Assists in the development of DP SME Commercial Credit Bureau in terms of products enhancements to support membership growth.

  • Marketing, concept development, sales presentation, analyzing market trends, developing and implementing business plans, assessing business opportunities and implementing new projects into viable business undertaking.

  • Help drive in the execution of strategic marketing plan and long-range business plan for all products within the DP Group of companies and its subsidiaries and associates.

SCOPE OF RESPONSIBILITIES
  • Main KPIs of the role are to manage;
    • Membership volume and activity levels
    • Data contribution; quality & quantity
    • Utilization levels of bureau products
  • Monitor and report on membership activities and provide relevant management information.
  • Develop a membership segmentation and specific value propositions to ensure both retention and increased usage, liaising with the Customer Service team.
  • Identify new & innovative approaches to encourage more companies to join DP SME Commercial Credit Bureau.
  • Establish execution plans, build marketing and related materials related to growing the number of DP SME Credit Bureau members and/or data contribution.
  • Support the Sales and Account Management teams in executing the strategy, in a Pre-Sales support capacity.
  • Actively solicit members to participate in our DP SME Commercial Credit Bureau; tie up with associations, societies to conduct training sessions and seminars related to Credit Bureau.
  • Follow internal delivery processes and make recommendations where appropriate; able to liaise with all relevant internal departments to ensure accounts are serviced correctly.
  • Any other matters assigned.

  • Degree in Finance/Marketing preferred.
  • 5+ years' experience in customer portfolio management and/or pre-sales.
  • Relevant experience in financial services / credit risk domain will be considered an advantage.
  • Strong understanding of how organizations use data in their business decisions and operations.
  • Ability to relate to the needs of both home-grown enterprises and international corporations.
  • Strong and proven pre-sales & organizational skills.
  • Effective presentation skills and C-level stakeholder management experience.
  • Strong problem-solving skills as demonstrated in prior professional efforts.
  • Demonstrated leadership in roles of increasing responsibility.
  • Record of success in making quantifiable difference to prior organizations, projects or teams.
  • Enthusiastic and tenacious about solving problems, and motivated to succeed as individuals and as part of a team.
  • Action-oriented and energetic team player. Ability to interact collaboratively with team members and operate as an integral member as well as forge effective relationships with customers, both external and internal.