• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-12-11

GCG Senior Service Manager

GCG Senior Service Manager

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Sales
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18068158


Key Responsibilities:
  • Engage CPC customers through outbound service calls to deepen banking relationships with a team-based approach
  • Review designated surveillance reports on anti-money laundering activities and transactions monitoring to ensure compliance with established policies
  • Coordinate and assist with the documentation for the regular self-assessment and internal reviews
  • Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer's needs
  • Ensure synergy between sales and service teams and exercise due diligence and independence while reviewing the transactions for CPC Relationship Managers
  • Comply with Citibank's policies and procedures to ensure safety and security of bank and customers
  • Provide referrals to CPC Relationship Managers when customer expresses interest in knowing more on products and services
  • Continuously look for improvement opportunities to increase customer satisfaction and work efficiency


  • At least 3 years experience in branch frontline service
  • Knowledge of banking products and services as well as exposure to investment products and processes would be an advantage
  • Good communication and interpersonal skills
  • Strong team player with good relationship management skills and problem solving skills
  • Meticulous and organized
  • Proficient in Microsoft applications