Client Service Operations (Middle Office), Senior Associate

  • Location: Gdańsk, Pomorskie, Poland
  • Salary: Competitive
  • Job Type: Full time

Client Service Operations (Middle Office), Senior Associate

Position Description:

Work within IMS UKMEA Business Management Client Service Team producing key client and internal reporting and meeting materials across multiple clients

Primary Responsibilities:
Reporting
  • Liaise with colleagues within other SSC offices and divisions to ensure client and internal reporting deadlines are adhered to.
  • Produce the monthly Key Performance Indicator reports.
  • Produce monthly client invoice templates based on the agreed rate card.
  • Produce quarterly Joint Steering Committee (JSC) Report.
  • Produce quarterly Risk & Governance Committee Pack.
  • Ensure timely delivery of all client's deliverables in accordance with agreed KPI's and timeframes.

Escalation / Monitoring
  • Perform work independently within scope of established guidelines and according to specific procedures.
  • Research and resolve problems considering multiple avenues for resolution.
  • Escalate to onshore Client Service Team, where applicable.
  • Monitor and review daily work to ensure accurate and timely delivery.
  • Provide on the job training to staff so that there is adequate cover.
  • Produce detailed procedures which identify risk and ensure there are appropriate mitigating controls in place. Recommend changes to operational processes where required.
  • Ensure all activities are compliant with corporate standards.
  • Maintain clear and effective communications with immediate colleagues, direct manager and Senior Management

Required Qualifications:
  • Very good communicational, organizational and planning skills,
  • Team work approach
  • Ability to work under time pressure/deadlines
  • Attention to detail while retaining efficiency and effectiveness
  • Ability to provide a customer focused approach
  • Enthusiastic and proactive with the strive to "make things happen", problem solving skills.
  • Fluency in oral and written English is required, Well-developed writing skills to facilitate the production of high quality board minutes
  • Expectation of a minimum of two years of experience in an investment fund, or investment fund related, environment.
  • Extensive asset management experience, including investment operations.
  • Broad and in-depth understanding of: the asset management industry, gained through working in a variety of asset management disciplines.
  • Flexible working hours may be required

We offer:
  • Employee savings plan
  • Premium life insurance package
  • VIP medical package
  • International operating environment
  • Language classes
  • Soft skills trainings
  • Technical workshops
  • Development sessions with a mentor
  • Diversity of opportunities across a range of challenging and highly complex activities
  • Technical or leadership career pathway