Support Manager

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Standard Chartered Global Business Services Sdn Bhd
  • 18 Apr 19

Support Manager

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Key Roles and Responsibilities

  • Change review

  • Change support

  • BAU clarifications

  • Outage communication to the stakeholder

  • FSD & BRD analysis

  • Risk item resolution

  • Managing the critical situation in BAU/ during project releases

  • L3 impact analysis and get the fix from development teams

Qualifications and Skills
  • At least 6 - 10 years of experience in production support & development environment

  • Good analytical and problem-solving skills

  • Able to interact and communicate well with users & business.

  • Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, CXF, Castor, etc.

  • Experience in SQL, DB2, Oracle DB objects/design such as Stored Procedure, View, Trigger, etc.


Apply now to join the Bank for those with big career ambitions.