Junior Analyst, Digital Site Health
Junior Analyst, Digital Site Health - Vilnius, Lithuania
How about working in a team which main goal is to eliminate hidden sources of customer struggle, turn more visitors into satisfied customers and drive a continual improvement of the online experience of our customers? Join Western Union as a Junior Analyst, Digital Site Health. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
As the junior analyst of the Digital Site Health team in Western Union, you will support your team's mission to improve Western Union customers' experience by monitoring the digital properties on a continuous basis to assess the health of Western Union websites & apps, including keeping track of metrics and KPIs that help detect any customer experience issues and other issues that may impact the business and its revenues. You will assist in the root cause analysis of customer and website/app issues using available tools, reports and doing one-off analyses. You will participate in scrum calls with Engineering to assess incidents and their priority to ensure complete resolution of issues and bugs. You will also work closely with colleagues from other teams and functions to understand product requirements and business needs. In addition, you also will help us to identify continuous improvement opportunities and implement best practices.
We need you to have a Bachelor`s degree and working experience in an analytical role for complex retail/consumer financial services/payments services organization. You will be fluent in English and have strong interpersonal, analytical, and problem-solving, influencing, prioritizing, decision making and conflict resolution skills. Also, we need you to have strong level of responsibility and working experience with incident Management tools such as Service Now, HPSM or other. Experience with data analysis and Web or Mobile operations would help you to stand out. Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.
Annual base salary gross: 15,058.00 - 26,588.00 Eur
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!