IPSI - Production Support Service Desk
Irish Progressive Services International (IPSI)
is a member company of the FNZ Group. Since its formation in 1998, IPSI has become one of Europe's leading providers of third party services to the life assurance industry. Our ambition is to continue our growth by continuing to offer excellent service to our existing clients, by acquiring new clients and by extending the range of services on offer.
IPSI have open roles in our existing IT Production Support team where we are looking for a number of people to be a part of a new client-facing Level 1 service that we are building. These are the first in a series of roles that will be part of a transformation of IPSI production support over the long term. The roles will allow the successful candidates to help define and shape the Level 1 role into the future. As the roles are completely new, this is a great opportunity for someone to develop as the role develops over time. If you want to get in at the start of the transformation, grow your skills across technical, client, people, process, commercial areas then this is an opportunity for you.
IPSI production support have developed a service catalogue of daily activities that will need to be delivered by the new Level 1 service. On a phased basis, the scope of the role will grow. Most of the current daily activities are defined in some form but need to be reviewed and standardised where necessary. Some of the daily activities need refinement and some will be newly defined activities.
The purpose of the role is to deliver pre-existing Level 1 services and system checks to internal and external stakeholders. The successful candidate will take on increased scope over time. Initially, the Level 1 team will perform the following tasks on a daily basis:
- Morning file checks
- Raise Jira's and escalating to level 2 to investigate issue
- Error reporting and triage
- Action regular scripted tasks
- Respond to queries & issues raised by external and internal people
- Incident management from end to end
- Internal Reporting involving SLA and KPI reporting
- Knowledge management Pre-batch tasks
The successful candidate will be exposed to a very wide of technology spanning Microsoft Windows, Server, SQL Server and the full .NET stack to Cloas and mainframe.
Level 1 will be exposed to all parts of IPSI production support with career development to move to a more senior Level 2 role where skills can become more specialised.
The ideal candidate will have the following experience:
- Experience with Windows (Desktop and/or Server)
- Knowledge of SQL Server an advantage
- Awareness of ITIL concepts
- Knowledge of Cloas an advantage
At FNZ, we recognise that diversity, inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants. Please let us know if there is any support we can provide to ensure FNZ's recruitment process is fully accessible to you. You can contact us at email@example.com to discuss specific requirements. #LI-RF1