• Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 2019-03-20

Senior Manager, Client Operations - Global Asset Management

  • Full time
  • Hong Kong
  • 20 Mar 19

Senior Manager, Client Operations - Global Asset Management

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Global Asset Management, the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.

We are currently seeking a high caliber professional to join our team as Senior Manager, Client Operations.

Principal responsibilities
  • Provide effective and professional support to the team in handling client operational matters
  • Deliver professional and efficient client operational support and service to distributors, clients and internal teams
  • Actively work with Client Directors and Client Services to accommodate client operation requests
  • Communicate with internal and external parties to ensure timely delivery of information and service related to client operation matters
  • Act as key stakeholder in providing input on new process, new product and new operational flow

  • Process solid knowledge on fund, fund distribution and fund operations
  • Process strong written and oral communication skill in Cantonese, English and Mandarin and able to convey ideas in a clear and accurate manner
  • Be able to manage conflicting priorities based on resources available
  • Be able to spot irregularities and identify root cause
  • Process strong problem solving skills
  • Be able to work independently and under pressure
  • Provide ongoing process improvements to enhance client experience
  • Good team player, good attention to details and strong coaching skills
  • University graduate
  • Relevant years of experience in financial industry in client service or operational role
  • Relevant years of experience in a supervisory role
  • Good understanding of financial markets and investment products
  • Well developed communication skills including an ability to interact effectively with people at all levels

You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.