Murex technical support expert
- Paris, Ile-de-France, France
- Contract, Full time
- Aston Carter Ltd
- 20 May 19
Aston Carter is the Allegis group Financial subsidiary
- Provide quality technical support on / around the entire Murex production chain.
- Analyze and manage incidents and propose solutions
- Identify underlying root causes for recurring problems. Promote and implement improvements on IT processes.
- Monitor technical services activity. Propose improvement for performance.
- Manage the Technical Releases
- Manage all Murex environments (excl. production environments)
- Propose and develop enhancements to improve the technical support team work, where possible.
- Write and update documentation covering technical aspects of/around the Murex platforms.
- Write troubleshooting procedures, ‘’How to’s’’ and other technical advanced documentation.
- Share knowledge and coach newcomers, leverage your expertise through a continuous training program