Technical Delivery Manager
- Location: Melbourne, Victoria, Australia
- Salary: Competitive
- Job Type: Full time
Technical Delivery ManagerAre you ready to transform the way enterprises run? That's what we do at Amazon Web Services: deliver cloud solutions that fundamentally change the way the world does business.
As part of the core AWS field team, you will help our customers transform their information and operational technologies. You will work across AWS teams and partners while applying your technical and program management expertise to serve some of the largest and technologically diverse enterprises in the world. Our team is small and motivated. We come from diverse backgrounds, but what we all have in common is a huge curiosity, a passion for delighting our customers, and a desire to deliver technology that transforms their business.
What's it like to work at AWS? Our team experiences high levels of collaboration, lots of multi-tasking, and often course corrections or new ideas that mean adaptability is key. We find creative and scalable solutions to our customers' difficult problems, and we own delivering those outcomes to the customer. We are also a geographically-distributed team, which means you will need to possess a high bias for taking action without immediate team consensus.
Roles and Responsibilities
You will collaborate with customers, field sales and tech teams, internal development teams, and AWS partners to deliver solutions to complex technology problems in the information and operational technology domains. You will work with all stakeholders to scope work against our customer's business goals, drive program velocity, and deliver outcomes that consistently delight our customers. You will be the single-threaded owner to your customers and internal stakeholders on the progress of all the activities related to multiple, simultaneous programs across several customers. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. Inventing and simplifying on behalf of our customers, as well as for our internal team operations, is also key to success in this role.
At AWS, we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team's decisions and help us drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a team goal.
• 7+ years agile delivery of complex IT/technical/engineering programs or software development management
• 5+ years in a customer-facing (internal or external) role
• Bachelor's degree in science, technology, engineering, or math
• Superior written communication skills (prose - not PowerPoint)
• Direct experience with AWS/cloud technologies
• Prior experience working with or managing large technical programs, particularly at high-growth companies
• Experience as a scrum master or similar agile team leadership
• Experience working in a technology sales organization