Broker Relationship Manager

Primary Details
Time Type: Full time

Worker Type: Employee

At QBE, our purpose is to enable a more resilient future.

Are you passionate about working for one of the world's largest insurers that offers excellent opportunities to grow your career and with offices in 28 countries?

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 11,600 people around the world.

QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our Italy office in Milan. QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd's and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects.

With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure.

If you are looking to progress your career within insurance and want to be part of a successful organisation with strong growth ambitions, then read on.

Broker Relationship Manager (m/f)

The opportunity

The position will be based in Milan, and you will report into the Head of Market Management Italy.

Your new role

• Supporting the development of the Distribution strategy for the country.
• Contributing to the development of annual Distribution Plans, aligned to the Business Plans, and sales goals including sales ratios and performance monitoring.
• Supporting the development of robust client & broker engagement strategies, encompassing local trading forums, pipeline management & whole account views in line with the QBE country and European strategy.
• Build relationships to upsell and cross sell 'new' business for all lines and support the development of wider relationships and engagement.
• Support and deliver strategic broker pipelines by understanding their strategies and align them with the QBE appetite and wider QBE strategy to reflect global and local agreements.
• Network internally and externally to promote the interests of QBE and to learn from others. Contribute to the knowledge sharing culture, including broker & industry newsletters and market reports.
• Contribute to the successful implementation of Salesforce, to build and monitor healthy pipelines aligned to business planning targets.
• Analyse market dynamics and demonstrate market cycle awareness to operate effectively and appropriately.
• Prepare performance reports to monitor performance and governance, and present information when necessary on activity internally and with Clients and Brokers. Support P&L owners by providing MI on performance to maintain and support strategies for clients and brokers.
• Engage with key stakeholders across the business including product, claims, operations and finance in order to maintain a cohesive approach to brokers and clients and deliver consistent messages with brokers in terms of strategy, product offering and plans.
• Attended at internal strategic & distribution meetings, broker workshops and external broker & client meetings, as required.
• Contribute to internal & external broker and client communications including broker & industry newsletters/market reports.
• Act as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
• Supporting all Marketing & Communications activity in country, including the organization of local events, webinars, seminars.
• Supporting internal Auditing and Distribution Network Governance activities in line with QBE Brokers Distribution Guidelines.

About you

• High level of written and spoken Italian and English.
• Excellent communicator with strong facilitation, influencing and negotiation skills.
• Ability to develop and maintain strong relationships with internal and external stakeholders.
• Strong technical report writing skills.
• Excellent presentation skills - oral and written.
• Minimum 2 years of experience in Sales/Distribution in an Insurance Company with knowledge of Property, Casualty and Financial lines market dynamics.
• Proven personal network in the Broker landscape. Previous experience in a Broker will be a plus.

At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

To find out more about why you should work for QBE, visit our careers website .

How to Apply:

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;

British Claims Awards 2022 Winner - InsurTech Award

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

Best Italian Insurance employer 2022 Winner - Insurance Connect Award

Italian Corporate Social Responsibility 2022 Winner - Insurance Connect Award

Claims Management - Broker 2022 Winner - Insurance Connect Award

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.