VP, Regional Consumer Banking Operations, Technology & Operations

  • Competitive
  • Singapore
  • Permanent, Full time
  • DBS Bank Limited
  • 20 Aug 17

See job description for details

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Manage Migration activities for Operations as part of ANZ Integration
  • Be part of ANZ integration project team and provide guidance and support in CASA and signature depository process considerations – inflight scenarios, payment support, books and records, etc.
  • Participate in key migration events – Dressed Rehearsals and Go-Live weekends. Facilitate the successful execution of events during migration weekends as depicted in the Migration Runbook.
  • Develop and maintain CASA products project documentation and reports for country and functional stakeholders.
  • Participate in the solutioning of migration related system workarounds with other DBS and ANZ project members.
  • Minimum 8 years of experience in Consumer Banking Operations processing or related projects
  • Demonstrated track record with strong organization skills, especially project management concepts
  • A good university degree, preferably with Banking & Finance major, with relevant professional / industry qualifications
  • Excellent understanding of project management framework and skills.
  • Strong stakeholder management skills.
  • Ability to drive progress within project timelines and thrive on challenges.
  • Good communication & presentation skills (verbal & written).
  • Enjoy rolling up sleeves and be hands-on.
  • Strong subject matter expertise in CASA products and operational processes, including basic KYC process knowledge, understanding of signature depository models and POA / LPOA mandates, with at least 8 years of relevant experience.
  • Proven track record of managing a team to drive best in class operational processes, both from governance and line management roles.
  • Ability to drive projects and ensure successful delivery of work streams to tight deadlines and outstanding quality.
  • Good stakeholder engagement skills. Ability to develop rapport, influence outcomes & exercise authority in a collaborative manner, across senior levels, cultures & locations.
  • Strong learning ability in picking new banking product terms, features and characteristics.
  • Passionate & resourceful in problem solving with strong execution abilities.
  • Strong team player with excellent communication, interpersonal and influencing skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Ability to elicit cooperation from a wide audience, including IT teams, senior management, and stakeholders from other departments.
  • Ability to work in a fast-paced environment with tight deliverable timelines.
  • Flexible and comfortable in a state of change with some uncertainty.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.