• Negotiable
  • Singapore
  • Permanent, Full time
  • Standard Chartered Bank Singapore
  • 31 Jul 17

Team Leader - Client Services Representative

  • Location: Singapore
  • Salary: Negotiable
  • Job Type: Full time

Please view Job Description for details.

JOB TITLE (for Organisational Chart) - Client Services Representative

REPORTS TO (Primary) - Head of Client Services

JOB PURPOSE:-

ITO is in the process of re-engineering the global Client Service operations. To this extent, the bank needs to recruit a Client Services Rep who is able to help with the build out in line with the target operating model. The Singapore Client Services team is responsible for providing client service support to ITO clients across the East, operating out of Singapore. They support a varied mix of client segments, business and asset classes across our footprint.

Key Roles and Responsibilities

KEY RESPONSIBILITIES:-

Scope
* All asset classes
* All client segments

The candidate will need to demonstrate proven track record in:
* Leading and developing high performance teams
* Teamwork and internal relationship building
* Excellent & Effective communication skills (Spoken / Written English)
* Self starter and motivated to self develop
* Client service oriented
* Varied Experience across Wholesale banking operations
* Control focus and awareness of the Operational Risk Framework
* Sound judgement & Analysis

The candidate will be expected to:
* Understand & materialise business requirements
* Provide business subject matter input to our technical teams deploying Analytics and Dynamic Case Management Solutions
* Run quality control measures and hub oversight
* Own all incoming/outgoing client communications
* Take accountability and ownership of client queries and ensure that they are understood and addressed by functional peers
* Be single point of contact for Clients, Sales & Trading on all ITO enquiries.

Qualifications and Skills

The candidate preferably should have 9 -12 Years experience in the below activities.
* Client Services
* Operations
* Business Platform Deployment & Enhancement
* People Management
* Stakeholder Engagement
* Framework design and implementation
* Process Analysis

KEY RELATIONSHIPS FOR:-

* Clients
* ITO Functional Heads
* COO office
* Engineering
* Technology Leads

KEY MEASURABLES:-

* Successful and timely delivery of assignments
* Turn Around Time for client enquiries
* Client Satisfaction levels
* Compliance with bank standards and culture

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 31/08/2017. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.