CMO Offboarding Analyst

  • Competitive
  • Singapore
  • Permanent, Full time
  • UBS AG
  • 18 Aug 17


Job Type
Full Time

Your role
Are you incredibly organized with an eye for detail? Do you know how to take care of business? We're looking for someone like that to perform the following:
• Off-boarding analytics and identification
o Support offboarding execution team with complex cases; conduct investigative analysis in the event of issues or escalations
o Apply technical data model understanding to complete analysis on offboarding requests to identify what client accounts and entitlements must be offboarded as part of the request
o Application of checks and verification steps to determine if any operational reasons why a client or account cannot be offboarded
o Management of underlying rules and logic that underpin the checks and verification steps that must be completed prior to a client or account being offboarded

• Offboarding case management
o Front-to-back management of offboarding cases from request to confirmation of execution
o Work as the first point of contact for queries from all areas of the IB to ensure questions or issues are addressed within an appropriate SLA
o Own the process of reviewing, recording, prioritising and categorising client offboarding requests (shared mailbox management)
o Manage the efficient and accurate execution of account/client deactivations; co-ordinate data checks to confirm feasibility and justification of offboarding
o Manage communications around offboarding, including internal notifications to business stakeholders and external communication with the client where necessary
o Coordinate and track prevent trade instructions with partner functions to ensure clients that are scheduled to be offboarded are not permitted to trade
o Manage sub-ledger closures to prevent the client from holding any outstanding balances with the bank once offboarded
o Manage execution of clients and accounts in production environment of mastering systems (MF, EM, Neo, CMIS, eAccess); identifying correct scenario (i.e., either manually or using a script)
o Instruct deactivations of bulk scripts where appropriate, and manage the respective stakeholders for each task
o Ensure progress around deactivations is communicated clearly to the requestor and escalate where necessary; maintain execution logs and tracking files
o Own the accurate and timely reporting of end-to-end offboarding cases against predetermined SLAs
o Ensuring regulatory compliance for any off-boarding and KYC controls as well as new regulatory changes

• Offboarding Execution
o Execute manual deactivation of clients and accounts in production environment of mastering systems (MF, EM, Neo, CMIS, eAccess)
o Maintain data integrity of mastering systems (MF, EM, Neo, CMIS, eAccess) ensuring no data quality issues are introduced as a result of the offboard execution
o Execute sub-account closures in the respective systems to prevent the client from holding any outstanding balances with the bank once offboarded
o Log all reasons for offboarding clearly in master systems, maintaining consistency and accuracy throughout
o Ensure compliance with KPCs and all SOX evidencing requirements.

• APAC Business Liaison
o Work with the Business to ensure transparency of progress as to Offboarding batch cycles
o Attend the client IIF Eq forums and FRC Client Forums to understand business direction with regard to client strategy and potential offboarding pipeline book of work
o Act as escalation point for any Offboarding related issues within the region ensuring timely reactivation where required and problem analysis of issues
o Be the conduit to a successful relationship with the APAC business, communicating offboarding issues that need escalating to the business and sustaining their support to our objectives.

About us
Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?

Your team
You'll be working in the Client Middle Office (CMO) function who are responsible for the delivery of IB Client Services, IB Client On-boarding, IB Client Maintenance and IB client Off-boarding services by UBS and external vendors. The role specifically is an analyst role responsible for day to day execution of Offboarding

Your experience and skills
You have:
• Degree preferably in Accounting, Finance, Banking (not mandatory);
• Minimum 3-5 years experience in business stakeholder management, as well as having held a team lead capacity
• Confident with strong interpersonal skills;
• Excellent analytical and problem solving skills;
• Strong PC skills including MS Word, Excel, Powerpoint and Outlook.

You are:
• a self-starter who can work well with minimal supervision (you can micromanage yourself)
• a great communicator, with the ability to communicate appropriately at all levels in the organization
• organized and detail oriented

What we offer
Together. That's how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Take the next step
Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.